Front Office Coordinator

MyCare Medical; Fort Lauderdale (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) Retirement Plan

EAP

Health Advocacy

Travel Assistance

Job summary

MyCare Medical in Fort Lauderdale is seeking a Front Office Coordinator to greet patients, manage check-in/check-out, and coordinate referrals.

You will handle phones, schedule appointments, verify insurance, and maintain front desk supplies while protecting patient privacy and ensuring on-time visits.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in a medical office.
• Data entry and typing experience.
• Bilingual in English/Spanish is preferred.
• Knowledge of basic medical terminology is preferred.

Responsibilities

• Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department.
• Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels.
• Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients.
• Maintaining inventory of new patient forms and office supplies required for front desk activities.
• Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
• Providing patients the proper documentation for quick referrals using preferred network.
• Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
• Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments.
• Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times

Skills

Data entry

Typing

Phone etiquette

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Job Summary

The Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral coordination duties.

Job Responsibilities

• Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary
• Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
• Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
• Maintaining inventory of new patient forms and office supplies required for front desk activities
• Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
• Providing patients the proper documentation for quick referrals using preferred network
• Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
• Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
• Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times
  

Job Qualifications

• High school diploma or equivalent
• 1 year of experience within a medical office setting
• Data entry and typing experience
• Bilingual in English/Spanish is preferred
• Knowledge of basic medical terminology is preferred

BENEFITS

• Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
  • FSA and Life Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Health Advocacy, Travel Assistance, and My Secure Advantage