Front Office Coordinator

University of Maryland Medical System Corporation; La Plata (MD); On-site; USD 24,000 - 34,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a clerical assistant to support clinical operations. The role handles scheduling, registration, patient queries, and copay collections, ensuring accurate patient data and timely appointments.

Responsibilities include verifying demographics, processing referrals, and preparing exam rooms. Prior front-desk experience in healthcare is preferred, with a High School Diploma or GED required; certification in scheduling/registration is a plus.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience required; one year of front-desk experience preferred.
• Healthcare setting experience preferred; scheduling/registration certification preferred.

Responsibilities

• Receives and screens visitors and calls; provides information.
• Calls patients to verify appointments.
• Verifies patient demographics and insurance prior to visits; data entry of demographics.
• Registers patients at visits and collects patient-responsible payments (co-pays, balances).
• Schedules patients for physician visits; maintains appointment calendars.
• Processes referral requests per clinic procedures.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of visitors and processes departmental mail.
• Prepares exam rooms; cleans between patients and at day end.
• Tracks labs and coordinates file updates (charts, labs, x-rays, dictated notes).
• Pulls/prepares charts for current/follow-up appointments.
• Maintains medical records per protocols; discharges patients with receipts and future appointments.

Skills

Customer service

Phone management

Scheduling

Registration

Copay collections

Education

High School Diploma or GED

Certification in scheduling and registration

Job description

Job Requirements

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information - updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Benefits

• Pay Range: $17.68 - $24.76