Front Office Coordinator

University of Maryland Medical System Corporation; Maryland; On-site; USD 24,000 - 34,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a patient-facing clerical professional to support clinical operations. You will handle customer service, telephone management, scheduling, and registration while ensuring accurate patient data and insurance information is captured at visits.

The role involves managing appointment calendars, verifying demographics, and processing copays within a busy healthcare environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; 1 year of front-desk experience preferred.
• Certification in scheduling and registration preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Verifies patient demographic information including insurance verification prior to the patient visit.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Maintains appointment calendars and schedules patients for physician visits.
• Processes referral requests by physicians and patients in a timely manner per clinic procedures.
• Prepares examination rooms and assists with patient flow and room turnover.

Skills

Customer service

Front desk

Phone handling

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Job Requirements

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Job Requirements

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Benefits

• Pay Range: $17.68 - $24.76