Front Office Coordinator

Flexzo Ai; East Palatka (FL); Sur place; USD 22 000 - 26 000; Plein temps

Résumé du poste

Flexzo Ai is seeking a Front Office Coordinator in Palatka, FL to serve as the first point of contact for patients at a growing healthcare provider. The role emphasizes a professional, efficient front desk experience and supports daily front office operations.

Responsibilities include greeting patients, scheduling, completing registrations, verifying insurance, collecting payments, and coordinating with clinical staff to ensure seamless patient care.

Qualifications

• 1+ year experience in a medical office or healthcare setting.
• Familiarity with scheduling systems, insurance verification, and patient registration processes preferred.
• High school diploma or equivalent

Responsabilités

• Greet patients and visitors in person and over the phone in a professional, patient-focused manner.
• Schedule, confirm, and manage appointments to optimize provider time and patient flow.
• Register new patients and update existing patient records, including demographics and insurance details.
• Verify insurance eligibility and benefits using payer systems.
• Collect copays and outstanding balances at time of service.
• Post charges accurately in line with provider documentation and coding guidelines.
• Answer and triage incoming calls, directing inquiries to appropriate clinical or administrative staff.
• Maintain organized patient records, including scanning, filing, and fax management.
• Support daily reporting and reconciliation of front office financials.
• Collaborate with clinical and administrative teams to ensure seamless patient experience.

Connaissances

Customer service

Organizational skills

Attention to detail

Multi-tasking

Formation

High school diploma or equivalent

Description du poste

Palatka, Florida

Full-Time

$16-$19 per hour

A growing healthcare provider is seeking a Front Office Coordinator to act as the first point of contact for patients, ensuring a smooth, professional, and efficient front desk experience.

Key Responsibilities

• Greet patients and visitors in person and over the phone in a professional, patient-focused manner
• Schedule, confirm, and manage appointments to optimize provider time and patient flow
• Register new patients and update existing patient records, including demographics and insurance details
• Verify insurance eligibility and benefits using payer systems
• Collect copays and outstanding balances at time of service
• Post charges accurately in line with provider documentation and coding guidelines
• Answer and triage incoming calls, directing inquiries to appropriate clinical or administrative staff
• Maintain organized patient records, including scanning, filing, and fax management
• Support daily reporting and reconciliation of front office financials
• Collaborate with clinical and administrative teams to ensure seamless patient experience

Requirements

• High school diploma or equivalent
• 1+ year experience in a medical office or healthcare setting
• Familiarity with scheduling systems, insurance verification, and patient registration processes preferred

Skills & Competencies

• Strong customer service and patient-facing communication skills
• Excellent organizational and multitasking ability
• High attention to detail and accuracy, particularly with data entry and billing
• Ability to work in a fast-paced, high-volume environment
• Professional, reliable, and team-oriented approach

Key role in delivering an excellent patient experience

Opportunity to grow within healthcare administration