Front Office Coordinator

Flexzo Ai; Saint Augustine (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

Flexzo Ai in Saint Augustine, FL is seeking a Front Office Coordinator to be the first contact for patients, ensuring a professional and efficient front desk experience.

This full-time role operates 12:00pm–9:00pm and offers growth within healthcare administration. A high school diploma and 1+ year medical office experience are preferred, with familiarity in scheduling and insurance verification.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Familiarity with scheduling, insurance verification, and patient registration processes.

Responsibilities

• Greet patients and visitors in a professional, patient-focused manner.
• Schedule, confirm, and manage appointments to optimize provider time.
• Verify insurance eligibility and collect copays at time of service.
• Register new patients and maintain accurate records.
• Support front office daily financial reconciliation and reporting.

Skills

Customer service

Communication

Organization

Multitasking

Data entry

Teamwork

Education

High school diploma or equivalent

Tools

Scheduling systems

Insurance verification

Patient registration

Job description

St. Augustine, Florida

Full-Time

Shift 12:00pm - 9:00pm

$16-$19 per hour

A growing healthcare provider is seeking a Front Office Coordinator to act as the first point of contact for patients, ensuring a smooth, professional, and efficient front desk experience.

Key Responsibilities

• Greet patients and visitors in person and over the phone in a professional, patient-focused manner
• Schedule, confirm, and manage appointments to optimize provider time and patient flow
• Register new patients and update existing patient records, including demographics and insurance details
• Verify insurance eligibility and benefits using payer systems
• Collect copays and outstanding balances at time of service
• Post charges accurately in line with provider documentation and coding guidelines
• Answer and triage incoming calls, directing inquiries to appropriate clinical or administrative staff
• Maintain organized patient records, including scanning, filing, and fax management
• Support daily reporting and reconciliation of front office financials
• Collaborate with clinical and administrative teams to ensure seamless patient experience

Requirements

• High school diploma or equivalent
• 1+ year experience in a medical office or healthcare setting
• Familiarity with scheduling systems, insurance verification, and patient registration processes preferred

Skills & Competencies

• Strong customer service and patient-facing communication skills
• Excellent organizational and multitasking ability
• High attention to detail and accuracy, particularly with data entry and billing
• Ability to work in a fast-paced, high-volume environment
• Professional, reliable, and team-oriented approach

Key role in delivering an excellent patient experience

Opportunity to grow within healthcare administration