Front Desk Coordinator

FLORIDA SPORTS AND FAMILY HEALTH CENTER PA; Kissimmee (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Simple IRA

Simple IRA matching

Job summary

Florida Sports and Family Health Center is seeking a full-time Front Desk Agent to manage patient check-in/out, verify insurance, collect payments, and schedule appointments. This role requires strong customer service, basic computer skills, and familiarity with EHR systems, preferably NextGen.

You will support clinical and administrative staff while ensuring HIPAA compliance. Ideal candidates have at least a year in a medical front office, excellent communication skills, and the ability to

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in a medical front office.
• Knowledge of medical terminology and insurance plans.
• Experience with EHR systems (NextGen preferred).
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet patients professionally and ensure a positive first impression.
• Perform accurate patient check-in and check-out procedures.
• Verify insurance eligibility, benefits, and demographic information.
• Enter and update patient data in the EHR system.
• Utilize NextGen EHR for scheduling, documentation, and patient records.
• Collect copays, deductibles, and outstanding balances.
• Post payments and provide receipts.
• Answer and route incoming calls promptly and professionally.
• Schedule, confirm, and reschedule patient appointments.
• Conduct appointment reminder calls and follow-ups.
• Manage patient flow and coordinate with clinical staff.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Organizational skills

Medical terminology

Insurance plans knowledge

Microsoft Office

Education

High school diploma or equivalent

Tools

NextGen EHR

Job description

Florida Sports and Family Health Center is looking for a full time Front Desk Agent.

About The Job

Position Summary

The Front Desk Coordinator is responsible for delivering excellent customer service and ensuring efficient front office operations. This role manages patient check-in and check-out, verifies insurance coverage, collects payments, schedules appointments, and supports clinical and administrative staff.

Key Responsibilities

• Greet patients professionally and ensure a positive first impression.
• Perform accurate patient check-in and check-out procedures.
• Verify insurance eligibility, benefits, and demographic information.
• Enter and update patient data in the EHR system.
• Utilize NextGen EHR for scheduling, documentation, and patient records.
• Collect copays, deductibles, and outstanding balances.
• Post payments and provide receipts.
• Answer and route incoming calls promptly and professionally.
• Schedule, confirm, and reschedule patient appointments.
• Conduct appointment reminder calls and follow-ups.
• Manage patient flow and coordinate with clinical staff.
• Maintain confidentiality and comply with HIPAA regulations.

Qualifications & Skills

• High school diploma or equivalent.
• Minimum 1 year experience in a medical front office (preferred).
• Knowledge of medical terminology and insurance plans.
• Experience with EHR systems (NextGen preferred).
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Retirement Plan.
• Simple IRA.
• Simple IRA matching.