Front Office Coordinator

University of Maryland Medical System Corporation; La Plata (MD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Pay range: $17.68 - $24.76

Job summary

University of Maryland Medical System Corporation seeks a full-time front desk associate to support clinical operations. You will manage calls, scheduling, patient registration, and copay collections while ensuring accurate demographics and insurance data are captured.

Responsibilities include verifying appointments, updating charts, processing referrals, and discharging patients per policy. Prior healthcare front-desk experience is preferred.

Qualifications

• High School Diploma or GED is required.
• One year of customer service experience is required; front-desk experience preferred.
• Healthcare setting experience preferred; scheduling and registration certification preferred.

Responsibilities

• Receive and screen visitors and calls, provide general information.
• Verify appointments and contact patients to confirm timings.
• Capture accurate patient demographics and insurance data.
• Register patients at visits and collect co-pays and balances.
• Schedule physician visits and maintain calendars.
• Process referrals and notify staff of patient arrivals.
• Prepare exam rooms and maintain clean, stocked spaces.
• Maintain patient records and discharge documentation as needed.
• Perform other duties as assigned.

Skills

Customer service

Telephone management

Scheduling

Registration

Copay collections

Data entry

Education

High School Diploma or GED

Job description

Job Requirements

Full-time, 07:30am-04:00pm, Mon-Fri

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Benefits

• Pay Range: $17.68 - $24.76