Front Desk Coordinator

Florida Sports and Family Health Center; Kissimmee (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, dental, and vision insurance.

Paid time off.

Retirement Plan.

Simple IRA.

Simple IRA matching.

Job summary

Florida Sports and Family Health Center in Kissimmee, FL seeks a full-time Front Desk Agent to deliver courteous patient service and support efficient front-office operations.

You will handle check-in/check-out, verify insurance, collect payments, schedule appointments, and assist clinical staff while maintaining HIPAA confidentiality in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year minimum experience in a medical front office preferred.
• Knowledge of medical terminology and insurance plans.
• Experience with EHR systems (NextGen preferred).
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet patients professionally and ensure a positive first impression.
• Perform accurate patient check-in and check-out procedures.
• Verify insurance eligibility, benefits, and demographic information.
• Enter and update patient data in the EHR system.
• Utilize NextGen EHR for scheduling, documentation, and patient records.
• Collect copays, deductibles, and outstanding balances.
• Post payments and provide receipts.
• Answer and route incoming calls promptly and professionally.
• Schedule, confirm, and reschedule patient appointments.
• Conduct appointment reminder calls and follow-ups.
• Manage patient flow and coordinate with clinical staff.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Organizational skills

Education

High school diploma

Tools

NextGen EHR

Microsoft Office

Job description

Florida Sports and Family Health Center is looking for a full time Front Desk Agent.

About the Job:

Position Summary:

The Front Desk Coordinator is responsible for delivering excellent customer service and ensuring efficient front office operations. This role manages patient check-in and check-out, verifies insurance coverage, collects payments, schedules appointments, and supports clinical and administrative staff.

Key Responsibilities:

• Greet patients professionally and ensure a positive first impression.
• Perform accurate patient check-in and check-out procedures.
• Verify insurance eligibility, benefits, and demographic information.
• Enter and update patient data in the EHR system.
• Utilize NextGen EHR for scheduling, documentation, and patient records.
• Collect copays, deductibles, and outstanding balances.
• Post payments and provide receipts.
• Answer and route incoming calls promptly and professionally.
• Schedule, confirm, and reschedule patient appointments.
• Conduct appointment reminder calls and follow-ups.
• Manage patient flow and coordinate with clinical staff.
• Maintain confidentiality and comply with HIPAA regulations.

Qualifications & Skills:

• High school diploma or equivalent.
• Minimum 1 year experience in a medical front office (preferred).
• Knowledge of medical terminology and insurance plans.
• Experience with EHR systems (NextGen preferred).
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.

Benefits:

• Health, dental, and vision insurance.
• Paid time off.
• Retirement Plan.
• Simple IRA.
• Simple IRA matching.