Front Office Concierge – Seamless Patient Experiences

DECA Dental Group; Federal Way (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to welcome guests, coordinate appointments, and support the dental team. You’ll deliver friendly, professional service and help create a positive experience for patients and staff.

In this role you’ll manage appointment confirmations, discuss financials with guests, and maintain an organized front desk. The position offers a collaborative culture and opportunities to grow within a fast‑growing dental group.

Qualifications

• Welcoming, friendly demeanor with guests.
• Strong communication and customer service skills.
• Ability to engage with guests and meet their needs with care.

Responsibilities

• Welcome guests and be the first point of contact.
• Deliver outstanding customer service and ensure a positive experience.
• Manage appointment confirmations and adjust schedules as needed.
• Coordinate financial discussions and ensure clarity for guests.
• Maintain an organized and inviting front desk environment.
• Support the office and team as needed.

Skills

Welcoming smile

Exceptional communication

Customer service

Guest engagement

Job description

Ideal Dental is seeking a Front Office Associate to welcome guests, coordinate appointments, and support the dental team. You’ll deliver friendly, professional service and help create a positive experience for patients and staff.

In this role you’ll manage appointment confirmations, discuss financials with guests, and maintain an organized front desk. The position offers a collaborative culture and opportunities to grow within a fast‑growing dental group.