Front Office Clerical Lead — Medical Admin Ops

Urology Specialists; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Urology Specialists is seeking a Clerical Lead to oversee daily front-office operations and support patient access and administrative workflows. You will be the primary resource for clerical staff, ensuring efficient operations and an excellent patient experience.

You will coach staff, manage tasks, and coordinate schedules while maintaining HIPAA compliance and a professional, patient-centered environment.

Qualifications

• Requires high school diploma or GED.
• Prior medical office or healthcare experience preferred.
• Strong communication and interpersonal skills required.
• Proficiency with EMR systems and general computer applications.
• Knowledge of medical terminology, insurance processes, and HIPAA.
• Ability to multitask, prioritize, and manage time effectively.
• Experience handling phone calls and triaging inquiries.
• Patient-focused and team-driven.

Responsibilities

• Act as the primary point of contact for clerical staff.
• Lead huddles to review priorities, workflows, and issues.
• Provide coaching, feedback, and staff training.
• Assign daily tasks and manage work queues (phones, referrals, scheduling, eFax, etc.).
• Cross-train and provide coverage across clerical functions as needed.
• Coordinate staffing schedules with the Regional Clinical Manager/Associate Administrator.
• Communicate performance, training, and staffing needs; escalates concerns as appropriate.
• Greet and assist patients and visitors professionally.
• Maintain accurate patient records, including insurance and billing information.
• Schedule appointments and verify insurance coverage.
• Answer and route calls, manage messages, and handle inquiries promptly.
• Collect co-pays and ensure front-office areas remain clean and organized.
• Deliver responsive, service-focused support to patients and internal teams.
• Collaborate to ensure smooth patient flow and efficient operations.
• Maintain HIPAA compliance and confidentiality.
• Promote a professional, positive team environment.

Skills

Strong communication

Interpersonal skills

EMR systems

Medical terminology

Multitasking

Phone triage

Education

High school diploma or GED

Tools

EMR software

Job description

Urology Specialists is seeking a Clerical Lead to oversee daily front-office operations and support patient access and administrative workflows. You will be the primary resource for clerical staff, ensuring efficient operations and an excellent patient experience.

You will coach staff, manage tasks, and coordinate schedules while maintaining HIPAA compliance and a professional, patient-centered environment.