Urology Front Desk Lead - Patient Access & Team Coach

LE0016 NJU MSO LLC; Holmdel Township (NJ); On-site; USD 21,000 - 36,000; Full time

Job summary

U.S. Urology Partners is seeking a Lead Patient Access Representative to guide the front desk team in urology workflows, including scheduling, insurance verification, and patient interactions with sensitivity and privacy.

The Lead PAR will train staff, optimize coverage, oversee daily operations, support prior authorizations, ensure HIPAA compliance, and report to the Practice Manager.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Three to five years of medical front-office experience preferred.
• Experience in urology, surgical specialty, or procedural practice strongly preferred.
• Previous lead or mentoring experience preferred.

Responsibilities

• Perform front-desk duties: check-in/out, scheduling, insurance verification, and patient payments.
• Lead and train PARs; provide real-time coaching on sensitive patient interactions.
• Manage PAR schedules and coordinate PTO with Practice Manager.
• Oversee daily front-desk operations and complex scheduling templates.
• Support prior authorization workflows for imaging and procedures.
• Uphold HIPAA and privacy standards; support audits.

Skills

Leadership

Coaching

Scheduling

EMR/EHR

Urology knowledge

Insurance/authorization

Customer service

Communication

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR/EHR systems

Scheduling platforms

Job description

U.S. Urology Partners is seeking a Lead Patient Access Representative to guide the front desk team in urology workflows, including scheduling, insurance verification, and patient interactions with sensitivity and privacy.

The Lead PAR will train staff, optimize coverage, oversee daily operations, support prior authorizations, ensure HIPAA compliance, and report to the Practice Manager.