Healthcare Front Office Operations Lead

Michigan Institute of Urology; Rochester Hills (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Michigan Institute of Urology is seeking an Office Manager to lead the daily and administrative functions of the clinic's front office. The role provides direction to ensure excellent patient care and cost-efficient operations.

The position oversees front desk staff, budgets, records, and compliance with policies and regulations, while collaborating with providers and management to optimize patient flow and service quality.

Qualifications

• Medical Front Office or administrative experience required.
• High School Diploma or equivalent required; Associate's Degree or higher preferred.

Responsibilities

• Leads front desk team and implements changes in policies and procedures.
• Ensures staff have resources, tools, and training needed to perform their duties.
• Ensures policies and best practices align with industry standards and regulations.
• Establishes front desk objectives and procedures.
• Manages budgets, records, and contracts.
• Maintains supplies and equipment for the front desk staff.
• Interviewing and selection of new staff.

Skills

HR experience

Process improvement

Communication skills

Organizational skills

Patient service

Analytical skills

Budgeting

EMR knowledge

Medicare/Medicaid

Team leadership

HIPAA compliance

Education

High School Diploma

Associate degree

Job description

Michigan Institute of Urology is seeking an Office Manager to lead the daily and administrative functions of the clinic's front office. The role provides direction to ensure excellent patient care and cost-efficient operations.

The position oversees front desk staff, budgets, records, and compliance with policies and regulations, while collaborating with providers and management to optimize patient flow and service quality.