Front Office Check-Out Coordinator

Plano Orthopedic And Sports Medicine Center Inc; Plano, Northern (TX, KY); Hybrid; USD 24,000 - 28,000; Full time

Job summary

Plano Orthopedic & Sports Medicine Center in Plano, TX is seeking a detail-oriented Medical Receptionist to greet patients, verify insurance, collect co-pays, and schedule follow-ups in a fast-paced clinic. Proficiency with Athena software and strong communication are essential to maintain accurate records, assist with billing, and ensure a welcoming patient experience from check-in to check-out.

Experience in medical office or administration preferred.

Qualifications

• Experience in medical reception or healthcare administration preferred.
• Strong communication and organizational skills.
• Ability to manage payments, insurance verification, and scheduling.

Responsibilities

• Greet patients and visitors in a warm and professional manner.
• Manage appointment scheduling, collect co-pays and co-insurance, and balance daily reports.
• Perform insurance verification to ensure coverage for services rendered.
• Maintain accurate medical records and patient files with confidentiality.
• Assist with medical billing and patient inquiries about accounts.
• Use Athena software to manage patient information and office tasks.
• Coordinate communication between patients, providers, and insurers.
• Support daily office operations to ensure smooth clinic function.

Skills

Customer service

Communication skills

Attention to detail

Organization

Tools

Athena software

Job description

About Plano Orthopedic & Sports Medicine Center

We believe in the power of kindness, the importance of teamwork, and the value of each patient's journey. At Plano Orthopedic & Sports Medicine Center, we pride ourselves on our 45+ years of service to the community, delivering exceptional healthcare with a personal touch. Our culture is built on the core values of integrity, respect, compassion, service, a positive attitude, and teamwork . Here, you'll find more than a job, you'll find a supportive environment where your contributions truly matter. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the organization for you!

About the role

We are seeking a detail-oriented and friendly Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for our patients as they check-out providing exceptional customer service, collecting co-pays, co-insurance and scheduling any follow-up appointments, while managing various administrative tasks. This role is crucial in ensuring the smooth operation of our clinic and maintaining a welcoming environment for patients.

What you'll do

• Greet patients and visitors in a warm and professional manner.


• Manage appointment scheduling, including confirming and rescheduling as necessary, collecting co-pays, co-insurance payments, and balancing daily reports.


• Perform insurance verification to ensure coverage for services rendered.


• Maintain accurate medical records and patient files, ensuring confidentiality and compliance with regulations.


• Assist with medical billing and collections, addressing any patient inquiries regarding their accounts, and assist with missing tickets.


• Utilize Athena software for managing patient information and office tasks efficiently.


• Coordinate communication between patients, healthcare providers, and insurance companies.


• Support office management tasks to ensure the clinic operates smoothly on a daily basis.

We believe in the power of kindness, the importance of teamwork, and the value of each patient's journey. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the role for you!

Qualifications

• Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting is preferred.


• Proficiency in medical billing and collections processes is highly desirable.


• Familiarity with Athena or similar practice management software is an advantage.


• Strong organizational skills with attention to detail in managing medical records and files.


• Excellent communication skills, both verbal and written.


• Ability to work effectively in a fast-paced environment while maintaining professionalism under pressure.


• Knowledge of insurance verification processes is essential.


• A true professional who is detail-oriented, dependable, and values confidentiality.


• A natural communicator with a kind and courteous attitude, always ready to help.


• A team player who thrives in a fast-paced environment and understands the importance of time management for both patients and physicians.


• Someone who approaches every interaction with an \"attitude of gratitude\", brings positivity and care to patients and coworkers alike.

The pay range for this role is:

17.50 - 20 USD per hour (Plano Orthopedic & Sports Medicine center)