Front Office Medical Receptionist

Plano Orthopedic; Plano (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Plano Orthopedic & Sports Medicine Center is seeking a friendly First Impression Team member to greet patients, collect payments, and support daily clinic operations. You will help with online updates, insurance scanning, and accurate record handling while keeping the lobby welcoming and organized.

As the face of our practice, you’ll collaborate with all departments to ensure a smooth patient journey and timely information flow.

Qualifications

• Detail-oriented and dependable with a professional demeanor.
• Strong communication and courtesy in patient interactions.
• Able to manage time and handle multiple front-desk tasks efficiently.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Assist with online demographic updates, insurance scanning, and payments.
• Organize forms, signatures, and clerical tasks for smooth operations.
• Coordinate with departments to ensure accurate information flow.
• Keep the lobby welcoming, clean, and comfortable for patients and families.
• Take on additional tasks to support the team as needed.

Skills

Attention to detail

Communication

Time management

Customer service

Team player

Confidentiality

Job description

About Plano Orthopedic & Sports Medicine Center

We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey. At Plano Orthopedic & Sports Medicine Center, we believe our greatest strength is our people. We are committed to fostering a collaborative environment where employees are respected, supported, and encouraged to grow professionally. Our culture is built on the core values of integrity, respect, compassion, service, a positive attitude, and teamwork. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the place for you!

About the role

Are you passionate about creating meaningful first impressions? As a First Impression Team member, you will play a vital role in shaping the patient experience at our clinic. You are not just the first point of contact – you are the face of our practice and the heart of our team.

In this essential position, you will ensure our patients feel welcomed, cared for, and valued from the moment they walk through the door. Your professionalism, attention to detail, and commitment to excellence will help set the tone for their visit and create a seamless and positive experience.

What you'll do

• Welcome with warmth: Greet patients and visitors with a professional, friendly, and caring demeanor that reflects our mission to exceed expectations.
• Streamline patient visits: Assist with online demographic updates, insurance scanning, and collecting payments.
• Stay organized: Manage forms, signatures, and clerical tasks with accuracy and efficiency to support smooth clinic operations.
• Team communication: Collaborate effectively with all departments to ensure timely and accurate information flow.
• Maintain a welcoming space: Ensure our lobby is clean, comfortable, and inviting for patients and their families.
• Go above and beyond: Take on additional tasks as needed to support the team and patients.

Qualifications

• A true professional who is detail-oriented, dependable, and values confidentiality.
• A natural communicator with a kind and courteous attitude, always ready to help.
• A team player who thrives in a fast-paced environment and understands the importance of time management for both patients and physicians.
• Someone who approaches every interaction with an "attitude of gratitude," bringing positivity and care to patients and coworkers alike.

This is more than a front office receptionist role – it’s an opportunity to make a difference in our patients' lives every single day.

If you have the skills, passion, and dedication to excel in this pivotal position, we’d love to hear from you.

The pay range for this role is:

17 - 20 USD per hour (Plano Orthopedic & Sports Medicine center)