Front Office Check-Out Coordinator

Plano Orthopedic; Plano (TX); On-site; USD 24,000 - 28,000; Full time

Job summary

Plano Orthopedic & Sports Medicine Center in Plano, TX, seeks a detail-oriented Medical Receptionist to welcome patients, collect co-pays, verify insurance, schedule follow-ups, and handle daily administrative tasks.

The successful candidate will manage billing, maintain medical records, use Athena software, and coordinate between patients, providers, and insurers in a fast-paced clinic.

Qualifications

• Previous experience in a Medical Receptionist or similar healthcare-administrative role preferred.
• Proficiency in medical billing and collections processes is desirable.
• Familiarity with Athena or similar practice management software is an advantage.
• Strong organizational skills with attention to detail in managing medical records and files.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment while remaining professional under pressure.
• Knowledge of insurance verification processes is essential.
• A professional who is detail-oriented, dependable, and values confidentiality.
• Natural communicator with a kind and courteous attitude, always ready to help.
• Team player who thrives in a fast-paced environment and understands time management for patients and physicians.
• Attitude of gratitude and positive care for patients and coworkers alike.

Responsibilities

• Greet patients and visitors in a warm and professional manner.
• Manage appointment scheduling, including confirming and rescheduling, collect co-pays and co-insurance, and balance daily reports.
• Perform insurance verification to ensure coverage for services rendered.
• Maintain accurate medical records and patient files, ensuring confidentiality and compliance.
• Assist with medical billing and collections, addressing patient inquiries and missing tickets.
• Utilize Athena software for managing patient information and office tasks.
• Coordinate communication between patients, healthcare providers, and insurance companies.
• Support office management tasks to keep the clinic running smoothly daily.

Skills

Customer service

Administrative skills

Communication

Attention to detail

Team player

Tools

Athena Software

Billing software

Job description

About Plano Orthopedic & Sports Medicine Center

We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey. At Plano Orthopedic & Sports Medicine Center, we pride ourselves on our 45+ years of service to the community, delivering exceptional healthcare with a personal touch. Our culture is built on the core values of integrity, respect, compassion, service, a positive attitude, and teamwork . Here, you'll find more than a job, you'll find a supportive environment where your contributions truly matter. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the organization for you!

About the role

We are seeking a detail-oriented and friendly Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for our patients as they check-out providing exceptional customer service, collecting co-pays, co-insurance and scheduling any follow-up appointments, while managing various administrative tasks. This role is crucial in ensuring the smooth operation of our clinic and maintaining a welcoming environment for patients.

What you’ll do

• Greet patients and visitors in a warm and professional manner.
• Manage appointment scheduling, including confirming and rescheduling as necessary, collecting co-pays, co-insurance payments, and balancing daily reports.
• Perform insurance verification to ensure coverage for services rendered.
• Maintain accurate medical records and patient files, ensuring confidentiality and compliance with regulations.
• Assist with medical billing and collections, addressing any patient inquiries regarding their accounts, and assist with missing tickets.
• Utilize Athena software for managing patient information and office tasks efficiently.
• Coordinate communication between patients, healthcare providers, and insurance companies.
• Support office management tasks to ensure the clinic operates smoothly on a daily basis.

We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the role for you!

Qualifications

• Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting is preferred.
• Proficiency in medical billing and collections processes is highly desirable.
• Familiarity with Athena or similar practice management software is an advantage.
• Strong organizational skills with attention to detail in managing medical records and files.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment while maintaining professionalism under pressure.
• Knowledge of insurance verification processes is essential.
• A true professional who is detail-oriented, dependable, and values confidentiality.
• A natural communicator with a kind and courteous attitude, always ready to help.
• A team player who thrives in a fast-paced environment and understands the importance of time management for both patients and physicians.
• Someone who approaches every interaction with an "attitude of gratitude," brings positivity and care to patients and coworkers alike.

The pay range for this role is:

17.50 - 20 USD per hour (Plano Orthopedic & Sports Medicine center)