Front Office Check-Out Coordinator

Plano Orthopedic And Sports Medicine Center Inc; Plano (TX); On-site; USD 50,145,000 - 57,308,000; Full time

Job summary

Plano Orthopedic & Sports Medicine Center is seeking a detail-oriented Medical Receptionist to join our healthcare team. You will be the first point of contact for patients at check-out, handling co-pays, co-insurance, and scheduling follow-up appointments while managing various administrative tasks.

This role is crucial for the smooth operation of our clinic and a welcoming patient experience. The ideal candidate will have experience as a Medical Receptionist or similar healthcare admin role,

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organizational skills with attention to detail in managing medical records.
• Ability to work in a fast-paced healthcare environment while maintaining professionalism.
• Familiarity with medical billing and collections processes is desirable.
• Experience with Athena or similar practice management software is an advantage.

Responsibilities

• Greet patients and visitors in a warm, professional manner.
• Manage appointment scheduling and verify insurance coverage.
• Collect co-pays and co-insurance, balance daily reports.
• Maintain accurate medical records and patient files, ensuring confidentiality.
• Assist with medical billing and collections, respond to patient inquiries.
• Utilize Athena software for patient information and office tasks.
• Coordinate communication between patients, providers, and insurance companies.
• Support daily office management to keep the clinic running smoothly.

Skills

Communication skills

Organizational skills

Attention to detail

Professionalism under pressure

Confidentiality

Team player

Time management

Tools

Athena software

Job description

About Plano Orthopedic & Sports Medicine Center

We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey. At Plano Orthopedic & Sports Medicine Center, we pride ourselves on our 45+ years of service to the community, delivering exceptional healthcare with a personal touch. Our culture is built on the core values of integrity, respect, compassion, service, a positive attitude, and teamwork . Here, you'll find more than a job, you'll find a supportive environment where your contributions truly matter. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the organization for you!

About the role

We are seeking a detail-oriented and friendly Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for our patients as they check-out providing exceptional customer service, collecting co-pays, co-insurance and scheduling any follow-up appointments, while managing various administrative tasks. This role is crucial in ensuring the smooth operation of our clinic and maintaining a welcoming environment for patients.

What you’ll do

• Greet patients and visitors in a warm and professional manner.
• Manage appointment scheduling, including confirming and rescheduling as necessary, collecting co-pays, co-insurance payments, and balancing daily reports.
• Perform insurance verification to ensure coverage for services rendered.
• Maintain accurate medical records and patient files, ensuring confidentiality and compliance with regulations.
• Assist with medical billing and collections, addressing any patient inquiries regarding their accounts, and assist with missing tickets.
• Utilize Athena software for managing patient information and office tasks efficiently.
• Coordinate communication between patients, healthcare providers, and insurance companies.
• Support office management tasks to ensure the clinic operates smoothly on a daily basis.

We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the role for you!

Qualifications

• Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting is preferred.
• Proficiency in medical billing and collections processes is highly desirable.
• Familiarity with Athena or similar practice management software is an advantage.
• Strong organizational skills with attention to detail in managing medical records and files.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment while maintaining professionalism under pressure.
• Knowledge of insurance verification processes is essential.
• A true professional who is detail-oriented, dependable, and values confidentiality.
• A natural communicator with a kind and courteous attitude, always ready to help.
• A team player who thrives in a fast-paced environment and understands the importance of time management for both patients and physicians.
• Someone who approaches every interaction with an "attitude of gratitude," brings positivity and care to patients and coworkers alike.

The pay range for this role is:

17.50 - 20 USD per hour (Plano Orthopedic & Sports Medicine center)