Front Office Associate – Patient Intake & Service

Treatment Centers Hold Co, LLC; Pennsylvania; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

401K match

CE Allowance

Life Insurance

Disability Insurance

Maternity/Paternity leave

Mental Health Day

Calm subscription

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to greet patients, process check-ins, collect payments, and support daily operations in a fast-paced outpatient clinic. You will work closely with clinical staff to coordinate patient intakes and maintain accurate records.

The role emphasizes excellent customer service, a professional demeanor, and flexibility to support on weekends and evenings as needed within a Pennsylvania-based clinic network.

Qualifications

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Healthcare/office experience preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Provide excellent customer service at patient check-in, collect payments, and assist in daily operations.
• Maintain friendly, professional attitude and deliver a “white glove” experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff for intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Skills

Customer service

Professional attitude

Communication

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a Front Office Assistant to greet patients, process check-ins, collect payments, and support daily operations in a fast-paced outpatient clinic. You will work closely with clinical staff to coordinate patient intakes and maintain accurate records.

The role emphasizes excellent customer service, a professional demeanor, and flexibility to support on weekends and evenings as needed within a Pennsylvania-based clinic network.