Patient Concierge & Front Desk Coordinator — Healthcare

Methadone Clinic of East Texas, LLC; Philadelphia (Philadelphia County); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401K with employer match

Continuing Education allowance

Life Insurance

Disability insurance

Paid parental leave

Mental Health day (Calm subscription)

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to support patient check-in, payments, and daily operations across outpatient clinics. You will guide new patients through intake, collect samples when required, and coordinate with clinical staff to ensure smooth patient flow.

The role requires a High School diploma or GED, customer service experience in a fast-paced setting, and preferred background in healthcare or office administration.

Qualifications

• Customer service experience in a fast-paced environment.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Responsibilities

• Provide excellent customer service by checking in patients, receiving payments, and assisting daily operations.
• Guide new patients through the intake process and ensure a smooth flow of front desk duties.
• Coordinate with medical and clinical staff for patient intakes and documentation.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports; oversee patient accounts and payments.
• Provide clerical and logistical support to ensure efficiency.

Skills

Customer service

Healthcare experience

Office administration

Education

High school diploma or GED

Job description

Crossroads Treatment Centers is seeking a Front Office Assistant to support patient check-in, payments, and daily operations across outpatient clinics. You will guide new patients through intake, collect samples when required, and coordinate with clinical staff to ensure smooth patient flow.

The role requires a High School diploma or GED, customer service experience in a fast-paced setting, and preferred background in healthcare or office administration.