Front Office Assistant

Miracle-Ear; Hawley (Wayne County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Ongoing professional training and dev.

Career growth opportunities

Paid Time Off

Paid Holidays

Job summary

Miracle-Ear is seeking a driven Front Office Associate to be the first point of contact for customers in Hawley and Milford locations. This role emphasizes exceptional service, appointment coordination, and accurate records to ensure a positive experience.

Responsibilities include handling inbound/outbound calls, data entry, payments, and supporting hearing care professionals. The position offers weekday hours and on-site work with a monthly bonus opportunity.

Qualifications

• High school diploma or equivalent required.
• Experience in front office, receptionist, or patient care coordination preferred.
• Direct customer support experience required.
• Comfort with inbound/outbound calling and scheduling.
• Sales-minded, proactive, and detail-oriented.
• Proficient computer literacy and record-keeping.

Responsibilities

• Manage the customer journey as the first point of contact and set appointment expectations.
• Schedule, screen, and confirm new appointments via inbound and outbound calls.
• Provide resolution to customer concerns and questions.
• Communicate customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain and update the customer database.
• Inform customers about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Support promotions and participate in marketing and social media initiatives.
• Assist with hearing aid maintenance, cleaning and repairs.

Skills

Front office

Customer service

Phone etiquette

Scheduling

Data entry

Education

High school diploma or equivalent

Job description

We’re looking for a driven individual who is passionate about helping others to become our nextFront Office Associate!

As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have apositive impacton our customers and possess the organizational and technical skills to complete administrative tasks.

Key Responsibilities:

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Required Qualifications

• Minimum of a high school diploma or equivalent
• Administrative, front office, or patient care coordinator background
• Experience in a direct customer support role
• Comfortable handling inbound and outbound calling
• Appointment scheduling and quality phone etiquette
• Sales-minded and takes initiative
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records

Standard Schedule:

Monday thru Friday (9AM – 5PM)

Compensation:

$18 - $20/hr + monthly bonus opportunity

Location Support:

This position will support both the Hawley location (Mon/Wed) and Milford location (Tues/Thurs/Fri)

Additional Perks

• Ongoing professional training and development
• Career growth opportunities
• Paid Time Off
• Paid Holidays

About Miracle-Ear:

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We’re invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.