front office asssoicate

Insight Imaging; Roanoke (VA); Hybrid; USD 30,000 - 45,000; Part time

Benefits offered by this job

Medical, dental and vision insurance

401k with company match

PTO and holiday pay

Job summary

Insight Imaging is seeking a Front Office Associate in Roanoke, Virginia. The role requires providing excellent services to patients, including scheduling appointments and greeting patients. This position is temporary/PRN with a flexible work schedule.

Candidates should have a high school diploma and at least one year of customer service experience. Proficiency in Microsoft Office and bilingual capabilities are preferred. We offer benefits based on eligibility, including medical and dental insurance and 401k with company match.

Qualifications

• High School Diploma or equivalent.
• One year of Customer Service experience.
• Proficient in using computer systems and typing.

Responsibilities

• Greet and check-in patients scheduled for imaging services.
• Answer phones and handle calls in an efficient and friendly manner.
• Verify patient’s insurance coverage.

Skills

Customer Service

Proficiency in Microsoft Office Suite

Typing

Bilingual

Education

High School Diploma or equivalent

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a temporary/PRN position with flexible working schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Registration

• Greet and check‐in patients scheduled for imaging services; process payments and copays as needed
• Answer phones and handle calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other Clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Push patient imaging via electronic interfaces
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested

Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Verify patient exam orders match exam schedules
• Schedule referrals and ensure proper authorizations are obtained
• Schedule walk‑in patients
• Process requests for image orders and CDs from both the referring physicians and patients
• Maintain an up‑to‑date and accurate database of all current and potential referring physicians

Insurance

• Verify patient’s insurance coverage
• Pre‑certify all patient exams with the patient’s insurance company
• Obtain insurance authorizations
• Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

Other tasks and projects as assigned

Required

• High School Diploma or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more!

DailyPay implementation is contingent upon initial set‑up period.