Front Office Assistant Manager — Guest Experience Leader

Columbia Hospitality, Inc.; Seattle (WA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Commuter Parking

Paid Time Off & Holidays

Medical, Dental, Vision benefits

401K

HSA/FSA plans

Employee Assistance Program

Job summary

Columbia Hospitality, Inc. is seeking a Front Office Assistant Manager for Inn at Virginia Mason & Baroness Hotel in Seattle. You will supervise front desk operations, coordinate with valet and PBX, and ensure VIP guest experiences while maintaining service standards.

The role emphasizes teamwork, training staff, handling check-ins/outs, daily reporting, and compliance with safety policies. Strong communication and hospitality experience are required, with a commitment to creating exceptional

Qualifications

• 2+ years front-desk supervisory or lead experience in hospitality or hotels.
• Strong written and verbal communication skills.
• Previous customer service or guest relations experience.
• The ability to read, write, and speak English fluently is required.
• The ability to present information to groups of managers, clients, and the public.
• Proficiency in basic calculations and problem solving.
• Strong customer relations skills and professional appearance.

Responsibilities

• Supervise front office operations (Front Desk, Valet, PBX, Reservations) during peak periods.
• Ensure timely, professional, and friendly handling of guest needs and service recovery.
• Perform front desk duties such as registration, checkout, and processing reservations when needed.
• Execute VIP guest requirements including room requests, amenities, and welcome amenities.
• Ensure safety and security policies are followed and updated.
• Assist with training, coaching, and development of team members; participate in interviews.
• Maintain up-to-date knowledge of property amenities and events; prepare daily reports.
• Provide directions and information about local area and hours of operation.

Skills

Front desk supervision

Customer service

Communication skills

English fluency

Negotiation skills

Tools

Microsoft Office

Job description

Columbia Hospitality, Inc. is seeking a Front Office Assistant Manager for Inn at Virginia Mason & Baroness Hotel in Seattle. You will supervise front desk operations, coordinate with valet and PBX, and ensure VIP guest experiences while maintaining service standards.

The role emphasizes teamwork, training staff, handling check-ins/outs, daily reporting, and compliance with safety policies. Strong communication and hospitality experience are required, with a commitment to creating exceptional