Hospitality Operations Leader: Elevate Guest Experience

Columbia Hospitality, Inc.; Seattle (WA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Salary range $90-95K DOE

On-site parking

Get paid daily

Paid time off & holidays

Benefits: Medical, Dental, Vision, etc

HSA/FSA with employer contribution

Values-based culture

Referral bonus

Employee discounts on lodging, dining,

Spa, golf, and retail perks

Employee assistance program

Columbia Cares volunteer opportunities

Online learning platform

Job summary

Columbia Hospitality, Inc. is seeking an experienced Operations Manager for Hotel Interurban in Seattle. You will lead daily operations across Front Desk, F&B, security, and more to deliver exceptional guest experiences.

The role emphasizes budgeting, staffing, training, and cross-department collaboration to maximize service quality and profitability. On-site leadership drives a values-driven culture and continuous improvement.

Qualifications

• Bachelor’s degree in Hotel Management or related field, or equivalent experience.
• 4+ years of progressive hotel management or supervisory experience.
• Strong knowledge of front office, food & beverage, housekeeping, and accounting operations.
• Proficiency in PMS and POS systems, plus Microsoft Office.
• Strong financial acumen, including budget management, cost control, and P&L analysis.
• Excellent leadership and communication skills, with a focus on coaching, motivating, and team development.
• Must have the ability to communicate effectively in English.

Responsibilities

• Participate in preparing the annual operating budget and financial plans; monitor expenses with a focus on labor and guest items.
• Partner with department heads to identify sales opportunities and drive promotions to enhance revenue.
• Ensure credit and financial transactions are processed securely.
• Oversee daily staffing needs, scheduling, and performance management; provide coaching and feedback.
• Train and educate team members to meet quality, service, and safety standards while complying with regulations.
• Foster teamwork and clear communication across departments.
• Manage HR actions such as hiring, performance reviews, and disciplinary measures.
• Ensure restaurant and public areas meet cleanliness and presentation standards; coordinate with engineering for maintenance.
• Establish and achieve guest satisfaction goals; respond to feedback professionally.
• Analyze guest insights to identify trends, improve service, and build loyalty.
• Oversee and manage daily operations for Front Desk and Food & Beverage.
• Oversee security, inventory, and equipment control to maintain efficiency and minimize waste.
• Lead health and safety initiatives to ensure compliance and wellbeing.
• Manage all aspects of revenue generation, including rate strategy and promotions.
• Collaborate with Sales and Marketing on occupancy and revenue strategies.
• Maintain confidentiality of guest information and hotel data.
• Keep accurate records of reservations and messages.

Skills

Leadership

Communication

PMS & POS proficiency

Microsoft Office

Budget management

English proficiency

Education

Bachelor’s degree in Hotel Management or related field

Tools

PMS

POS

Microsoft Office

Job description

Columbia Hospitality, Inc. is seeking an experienced Operations Manager for Hotel Interurban in Seattle. You will lead daily operations across Front Desk, F&B, security, and more to deliver exceptional guest experiences.

The role emphasizes budgeting, staffing, training, and cross-department collaboration to maximize service quality and profitability. On-site leadership drives a values-driven culture and continuous improvement.