Front Office Assistant Manager | Inn at Virginia Mason & Baroness Hotel

Columbia Hospitality, Inc.; Seattle (WA); Sur place; USD 40 000 - 44 000; Plein temps

Avantages offerts par ce poste

Commuter Parking

Paid Time Off & Holidays

Medical, Dental, Vision benefits

401K

HSA/FSA plans

Employee Assistance Program

Résumé du poste

Columbia Hospitality, Inc. is seeking a Front Office Assistant Manager for Inn at Virginia Mason & Baroness Hotel in Seattle. You will supervise front desk operations, coordinate with valet and PBX, and ensure VIP guest experiences while maintaining service standards.

The role emphasizes teamwork, training staff, handling check-ins/outs, daily reporting, and compliance with safety policies. Strong communication and hospitality experience are required, with a commitment to creating exceptional

Qualifications

• 2+ years front-desk supervisory or lead experience in hospitality or hotels.
• Strong written and verbal communication skills.
• Previous customer service or guest relations experience.
• The ability to read, write, and speak English fluently is required.
• The ability to present information to groups of managers, clients, and the public.
• Proficiency in basic calculations and problem solving.
• Strong customer relations skills and professional appearance.

Responsabilités

• Supervise front office operations (Front Desk, Valet, PBX, Reservations) during peak periods.
• Ensure timely, professional, and friendly handling of guest needs and service recovery.
• Perform front desk duties such as registration, checkout, and processing reservations when needed.
• Execute VIP guest requirements including room requests, amenities, and welcome amenities.
• Ensure safety and security policies are followed and updated.
• Assist with training, coaching, and development of team members; participate in interviews.
• Maintain up-to-date knowledge of property amenities and events; prepare daily reports.
• Provide directions and information about local area and hours of operation.

Connaissances

Front desk supervision

Customer service

Communication skills

English fluency

Negotiation skills

Outils

Microsoft Office

Description du poste

Front Office Assistant Manager | Inn at Virginia Mason & Baroness Hotel

Let’s start off with the most important part-what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Pay Rate: $29 to $32 per hour Depending on Experience
• Commuter/Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Ensuring that all safety and security policies and procedures are followed.
• Assisting with the training, coaching and development of team members.
• Assisting with interviewing team members.
• Maintaining an up to date working knowledge of all property amenities as well as any special events.
• Preparing daily reports and distributing as directed.
• Understanding of all front office standards and assisting in solving deficiencies.
• Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Completing designated cashier and closing reports in the computer system.
• Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
• Maintaining confidentiality of proprietary information; protecting company assets.
• Welcoming and acknowledging all guests according to company standards.
• Developing and maintaining positive working relationships with others; support team to reach common goals.
• Performing other reasonable job duties as requested by Supervisors.

What You Bring

• 2+ years front-desk supervisory or lead experience in hospitality or hotels required
• Strong written and verbal communication skills required
• Previous customer service or guest relations experience required
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.