Front Office Assistant Manager — Guest Experience Leader

Hilton; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel discounts

Employee stock purchase program

Paid parental leave

Wellbeing program

Generous PTO

Job summary

Hilton in Phoenix seeks an Assistant Front Office Manager to oversee daily front office operations and deliver exceptional guest service at our property.

You will mentor the front desk team, drive guest satisfaction, and support revenue initiatives while maintaining Hilton's renowned hospitality standards.

This role offers leadership opportunities and the chance to contribute to a globally trusted brand known for lighting up every stay, with perks like travel discounts, PTO, and health benefits.

Qualifications

• Experience in front desk or front office operations preferred.
• Strong guest service and conflict resolution skills.
• Ability to train and coach staff on standards.

Responsibilities

• Oversee daily front office operations and guest services.
• Monitor guest satisfaction and guide improvements.
• Support revenue initiatives and up-selling to drive occupancy.
• Provide regular updates and training on hotel offerings and local attractions.
• Ensure VIP guest experience with smooth check-in/check-out.
• Lead and develop front office team with coaching and accountability.

Skills

Guest relations

Leadership

Team coordination

Communication

Job description

Hilton in Phoenix seeks an Assistant Front Office Manager to oversee daily front office operations and deliver exceptional guest service at our property.

You will mentor the front desk team, drive guest satisfaction, and support revenue initiatives while maintaining Hilton's renowned hospitality standards.

This role offers leadership opportunities and the chance to contribute to a globally trusted brand known for lighting up every stay, with perks like travel discounts, PTO, and health benefits.