Front Office Assistant Manager - Guest Experience

Seminole Hard Rock; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock in Tampa, FL, is seeking a front desk and guest services supervisor to plan and direct Front Desk, Guest Service, and PBX operations, ensuring a positive guest experience. Responsibilities include overseeing daily desk staff, conducting room inspections, resolving reservation issues, hiring and training personnel, and maintaining quality and presentation of services.

The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of full-service Front Desk/Hotel Operations experience at a 4 star/4 diamond property.
• Must possess exceptional phone etiquette and multitasking ability.

Responsibilities

• Oversees daily work assignments of Front Desk staff.
• Performs detailed guest room inspections to identify repair/improvement needs.
• Resolves guest situations such as reservation errors or lost belongings.
• Interviews, hires, trains, schedules, and supervises assigned personnel.
• Ensures quality, consistency, and presentation of all guest services.

Skills

Front Desk

Guest Service

PBX

Staff supervision

Education

High School diploma

Tools

MS Office

AS400

Job description

Seminole Hard Rock in Tampa, FL, is seeking a front desk and guest services supervisor to plan and direct Front Desk, Guest Service, and PBX operations, ensuring a positive guest experience. Responsibilities include overseeing daily desk staff, conducting room inspections, resolving reservation issues, hiring and training personnel, and maintaining quality and presentation of services.

The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced