Front Desk Concierge — Guest Experience Pro

Hard Rock Hotel Cancun; Tampa (FL); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock seeks a Front Desk Agent to provide courteous service at the hotel lobby, delivering smooth guest check-in/out and promoting casino and hotel amenities. You will resolve billing issues, handle payments, and guide guests with information about entertainment and attractions.

The role requires a high school diploma or GED, 6 months in front desk/hotel operations, strong interpersonal skills, excellent phone etiquette, and the ability to stand for long periods while using a

Qualifications

• High school diploma or GED required.
• 6 months of Front Desk/Hotel Operations experience.
• Excellent interpersonal and customer relations skills.
• Exceptional phone etiquette.
• Ability to stand for long periods.
• Able to operate and enter information into a computer.
• Basic math skills to accurately process guest payments.
• Ability to follow procedures in routine situations.

Responsibilities

• Check in guests by completing paperwork and collecting payment details.
• Settle guest accounts on check-out and handle cash.
• Resolve general billing discrepancies.
• Promote property promotions and amenities to guests.
• Answer guest questions about entertainment and attractions.
• Maintain positive public/employee relations at all times.
• Anticipate guest needs and respond promptly to requests.

Skills

Interpersonal skills

Customer service

Phone etiquette

Computer skills

Basic math

Standing/ stamina

Education

High school diploma or GED

Job description

Seminole Hard Rock seeks a Front Desk Agent to provide courteous service at the hotel lobby, delivering smooth guest check-in/out and promoting casino and hotel amenities. You will resolve billing issues, handle payments, and guide guests with information about entertainment and attractions.

The role requires a high school diploma or GED, 6 months in front desk/hotel operations, strong interpersonal skills, excellent phone etiquette, and the ability to stand for long periods while using a