Front Desk Guest Services Agent

Seminole Gaming; Tampa (FL); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus

Job summary

Seminole Hard Rock Hotel & Casino Tampa is hiring a Front Desk Agent to deliver courteous front desk services, process registrations and payments, and support guests with information about casino and hotel offerings.

The role requires strong interpersonal skills, a customer-focused mindset, and the ability to stand for extended periods while using a computer system for check-in and billing.

Qualifications

• High school diploma or GED required.
• Front Desk/Hotel Operations experience preferred (minimum 6 months).
• Strong interpersonal and customer-relations skills for guest satisfaction.

Responsibilities

• Registers arriving guests by completing appropriate paperwork and obtaining payment information.
• Settles account balances of departing guests by accepting payment and handling cash drawer.
• Investigates and resolves general billing discrepancies.
• Engages guests in promotions and hotel amenities to enhance their stay.
• Responds to guest inquiries and provides information for a pleasant stay.
• Promotes positive public/employee relations at all times.
• Anticipates guests' needs and addresses requests to ensure satisfaction.
• Monitors work areas to maintain cleanliness and service standards.

Skills

Interpersonal skills

Customer service

Phone etiquette

Education

High school diploma or GED

Tools

Computer/POS systems

Job description

Seminole Hard Rock Hotel & Casino Tampa is hiring a Front Desk Agent to deliver courteous front desk services, process registrations and payments, and support guests with information about casino and hotel offerings.

The role requires strong interpersonal skills, a customer-focused mindset, and the ability to stand for extended periods while using a computer system for check-in and billing.