Guest Services Agent - Hotel & Casino Front Desk

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to deliver courteous front desk service and enhance the guest experience. You will handle check-ins, payments, and guest inquiries while promoting hotel and casino amenities to ensure a memorable stay.

The role requires a high school diploma or GED, at least 6 months in front desk or hotel operations, and strong communication skills. Candidates must be able to stand for long periods in a busy lobby environment.

Qualifications

• High school diploma or GED required.
• Front Desk/Hotel Operations experience preferred (6 months).
• Strong interpersonal and customer-relations skills to ensure guest satisfaction.
• Exceptional phone etiquette and professional demeanor.
• Ability to stand for long periods and work in a fast-paced environment.

Responsibilities

• Registers arriving guests by completing appropriate paperwork and obtaining payment information.
• Settles account balances of departing guests by accepting payment and handling cash drawer.
• Investigates and resolves general billing discrepancies.
• Engages guests in property promotions and amenities to enhance their stay.
• Responds to guest inquiries concerning entertainment or attractions and provides general information.
• Promotes positive public/employee relations at all times.
• Anticipates guests’ needs and responds to requests and concerns to ensure satisfaction.
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed.

Skills

Interpersonal skills

Customer service

Phone etiquette

Attention to detail

Education

High school diploma or GED

Tools

Computer literacy

Job description

Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to deliver courteous front desk service and enhance the guest experience. You will handle check-ins, payments, and guest inquiries while promoting hotel and casino amenities to ensure a memorable stay.

The role requires a high school diploma or GED, at least 6 months in front desk or hotel operations, and strong communication skills. Candidates must be able to stand for long periods in a busy lobby environment.