Front Office Assistant: Elevate Patient Experience

Crossroads Treatment Centers; Harriman (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Mileage reimbursement (IRS rate)

401K with match

Paid family/maternity/paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers in Harriman, TN seeks a Front Office Assistant to deliver compassionate front desk service, check in patients, process payments, and assist in daily operations.

You will guide new patients through intake, coordinate with clinical staff on visits, and maintain accurate records. The role offers weekday hours with some weekend flexibility and a supportive training environment.

Qualifications

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and provide friendly, ongoing support.
• Handle payments and daily front desk operations.
• Guide patients through intake processes and coordinate with staff.
• Maintain accurate daily financial records.
• Support clerical and logistical needs of the front office.
• Oversee patient accounts and financial responsibilities.

Skills

Customer Service

Healthcare experience

Office administration

Lived Addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers in Harriman, TN seeks a Front Office Assistant to deliver compassionate front desk service, check in patients, process payments, and assist in daily operations.

You will guide new patients through intake, coordinate with clinical staff on visits, and maintain accurate records. The role offers weekday hours with some weekend flexibility and a supportive training environment.