Patient Access Specialist - Healthcare Reception

Crossroads Treatment Centers; Jacksboro (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401K with match

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers in Tennessee is seeking a Medical Receptionist to greet patients, process payments, and support daily operations in outpatient clinics. You will guide new patients through intake, coordinate with medical staff, and maintain accurate financial records.

Prior healthcare or addiction medicine experience is welcomed, with strong customer service as a core requirement for delivering a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Responsibilities

• Provide excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain a friendly, professional attitude towards patients and offer a white-glove experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintains daily financial records and reports.
• Coordinates with medical and clinical staff to coordinate intakes.
• Provides clerical and logistical support.
• Oversees patient accounts and financial responsibilities.

Skills

Customer service

Healthcare experience

Office administration

Lived addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers in Tennessee is seeking a Medical Receptionist to greet patients, process payments, and support daily operations in outpatient clinics. You will guide new patients through intake, coordinate with medical staff, and maintain accurate financial records.

Prior healthcare or addiction medicine experience is welcomed, with strong customer service as a core requirement for delivering a positive patient experience.