Front Office Assistant Director: Elevate Guest Experience

Hilton; Park City (UT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Go Hilton travel program

Employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking an Assistant Director of Front Office to lead daily operations and elevate guest experiences at our Park City property. You will partner with the Front Office leadership team to ensure service excellence, maximize occupancy, and drive revenue while maintaining Hilton's renowned hospitality.

You will oversee VIP guest processes, staff development, and adherence to company standards, fostering a high-performing team focused on delivering memorable stays.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Support front office operations: direct all Front Office operations including guest service, registration, room inventory, cost control and policy compliance.
• Ensure high service standards by monitoring guest service delivery and implementing improvements.
• Support revenue initiatives and assist in marketing campaigns to increase room occupancy and revenue.
• Implement corporate marketing initiatives within Front Office operations.
• Use data to guide decisions by running daily performance reports and identifying trends.
• Oversee VIP experience including reservations review, amenity orders, guest details, and special requests.
• Cultivate a high-performing team through engagement, performance management, and recognition programs.

Skills

Front Office Operations

Leadership

Integrity

Teamwork

Ownership

Urgency (Now)

Job description

Hilton is seeking an Assistant Director of Front Office to lead daily operations and elevate guest experiences at our Park City property. You will partner with the Front Office leadership team to ensure service excellence, maximize occupancy, and drive revenue while maintaining Hilton's renowned hospitality.

You will oversee VIP guest processes, staff development, and adherence to company standards, fostering a high-performing team focused on delivering memorable stays.