Front Office Operations Lead - Guest Experience

Hyatt Taleo; Park City (UT); On-site; USD 65,000 - 85,000; Full time

Job summary

Hyatt Centric Park City in Park City, Utah, is seeking an energetic Assistant Operations Manager – Front Office. This role supports daily Front Office operations, supervises staff, and maintains Hyatt’s high standards of service. Open availability, including weekends and holidays, is required.

The position focuses on staff supervision, scheduling, training, and collaboration with other departments to ensure a seamless guest experience for our guests in a dynamic hotel environment.

Qualifications

• Minimum of 1 year of progressive hotel leadership experience.
• Experience training colleagues to improve performance and engagement.
• Familiarity with Opera Cloud and HotSOS.
• Strong organizational skills and flexible schedule.
• Excellent verbal and written communication.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Skills

Leadership

Training & Development

Opera Cloud

HotSOS

Organizational skills

Team player

Communication skills

Tools

Opera Cloud

HotSOS

Job description

Hyatt Centric Park City in Park City, Utah, is seeking an energetic Assistant Operations Manager – Front Office. This role supports daily Front Office operations, supervises staff, and maintains Hyatt’s high standards of service. Open availability, including weekends and holidays, is required.

The position focuses on staff supervision, scheduling, training, and collaboration with other departments to ensure a seamless guest experience for our guests in a dynamic hotel environment.