Assistant Operations Manager – Front Office

Hyatt Taleo; Park City (UT); On-site; USD 65,000 - 85,000; Full time

Job summary

Hyatt Centric Park City in Park City, Utah, is seeking an energetic Assistant Operations Manager – Front Office. This role supports daily Front Office operations, supervises staff, and maintains Hyatt’s high standards of service. Open availability, including weekends and holidays, is required.

The position focuses on staff supervision, scheduling, training, and collaboration with other departments to ensure a seamless guest experience for our guests in a dynamic hotel environment.

Qualifications

• Minimum of 1 year of progressive hotel leadership experience.
• Experience training colleagues to improve performance and engagement.
• Familiarity with Opera Cloud and HotSOS.
• Strong organizational skills and flexible schedule.
• Excellent verbal and written communication.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Skills

Leadership

Training & Development

Opera Cloud

HotSOS

Organizational skills

Team player

Communication skills

Tools

Opera Cloud

HotSOS

Job description

Assistant Operations Manager – Front Office | PAR009081

Description

Tucked into the Wasatch Mountains at Canyons Village in Park City, Utah, Hyatt Centric Park City is your ski resort base camp for mountain adventures year round. In winter, enjoy true ski in/ski out access including the new 10 passenger Sunrise Gondola, steps from the hotel, for faster laps up to Red Pine and beyond. Then unwind in spacious suites, residences, or condo rentals before enjoying après, dining, and Historic Main Street.

At Hyatt Centric Park City, we believe our guests choose us because of our caring and attentive colleagues who are dedicated to delivering thoughtful service and creating meaningful experiences. We are seeking an energetic, service-driven professional to join our Front Office leadership team. This role is ideal for an emerging leader who is passionate about delivering exceptional guest experiences while supporting the day-to-day operations of a dynamic hotel environment.

The Assistant Operations Manager – Front Office primarily supports the Front Office operations, ensuring seamless guest experiences and efficient team performance. There may be times where this individual steps in to assist in the Housekeeping and Food & Beverage departments. This role assists with staff supervision, scheduling, training, and service delivery while maintaining Hyatt’s high standards of hospitality. This role does require open availability, including weekends and holidays.

Responsibilities include, but are not limited to:

• Support daily Front Office operations and colleague performance


• Create and manage staff schedules to ensure appropriate coverage


• Assist with hiring, training, and ongoing development of team members


• Process payroll and support accurate timekeeping practices


• Provide personalized service and support for VIP guests


• Ensure guest satisfaction goals and service standards are consistently met


• Collaborate with other departments to deliver a seamless guest experience


• Promote and enforce safety standards and operational procedures

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

Qualifications

• Minimum of 1 year of progressive hotel leadership experience preferred.


• Success in training/developing colleagues of various skillsets to improve operational performance and customer engagement


• Working experience with Opera Cloud and HotSOS


• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader.


• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal and written communication skills.


• Ability to stand for long periods of time.

Primary Location

US-UT-Park City

Organization

Hyatt Centric Park City

Pay Basis

Yearly US Dollar (USD)

Job Level

Entry Level Manager | Full-time

Job

Front Office