Front Office Assistant

OSF Saint Francis Medical Center; Washington (IL); On-site; Full time

Job summary

A leading healthcare provider is seeking a Front Office Assistant to deliver exceptional customer service and perform clerical duties in a medical practice. This entry-level position involves interacting with patients, scheduling appointments, and communicating with insurance companies. Ideal candidates will have a high school diploma and customer service experience. Join a team dedicated to patient care and support.

Qualifications

• Customer service experience required.
• Basic knowledge of medical terminology preferred.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception/clerical duties in a medical practice front office.
• Communicate with insurance companies regarding patient benefits.

Skills

Customer service

Typing

Filing

Telephone skills

Excellent Customer Service

Education

High School or GED equivalent

Tools

Microsoft applications

Job description

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Job Description

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Expected pay for this position is $17.14/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer service throughout their interaction with patients, families, and their support systems. They are the face of the office, and their interaction with patients and families is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families, and other external customers over the phone or in person.

Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff, and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Practices

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