Front Office Assistant

OSF Saint Francis Medical Center; Morton (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking a Front Office Assistant in Morton, IL. This part-time role involves providing exceptional customer service, managing patient interactions, and performing clerical tasks. Ideal candidates will possess strong communication skills and a high school diploma.

Qualifications

• Customer service experience required.
• Basic proficiency in Microsoft applications.

Responsibilities

• Provide exceptional customer service to patients and families.
• Handle scheduling, registration, and clerical duties.
• Collaborate with patients, providers, and insurance companies.

Skills

Customer service

Typing

Filing

Telephone skills

Excellent customer service skills

Education

High school diploma or GED equivalent

Tools

Microsoft applications

Job description

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Job Description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Starting pay for this position is $17.14/hour.

This is an hourly position.

Overview

This job is located in Morton, IL.

Schedule: Tuesday 0630-1700, Thursday and Friday 0700-1730.

Part-time, 30 hours a week.

Position Summary

The Front Office Assistant provides exceptional customer service throughout their interactions with patients, families, and support systems. They are the face of the office, and their interactions are vital in creating a patient-first environment. They make a positive first impression of OSF's services to patients, families, and external customers, whether over the phone or in person. Responsibilities include reception and clerical duties, scheduling and registration, collaborating with patients, providers, and insurance companies to meet patient needs, determining insurance benefits, completing prior-authorizations, managing incoming and outgoing calls, collecting co-pays, and scheduling appointments and procedures.

Qualifications

Required Qualifications:

• High school diploma or GED equivalent
• Customer service experience
• Typing, filing, and telephone skills
• Basic proficiency in Microsoft applications
• Excellent customer service skills

Preferred Qualifications:

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Experience with Electronic Medical Records

OSF HealthCare is an Equal Opportunity Employer.