Front Office Assistant

OSF HealthCare; Washington (IL); On-site; USD 35,000; Full time

Job summary

A leading healthcare organization is seeking a Front Office Assistant to deliver exceptional customer service and manage clerical duties in a medical practice. This entry-level position is crucial in creating a patient-first environment. Responsibilities include scheduling, registration, and communication with insurance companies. Ideal candidates will have a high school diploma and customer service experience.

Qualifications

• High School diploma or GED required.
• Customer service experience is essential.

Responsibilities

• Provide exceptional customer service during interactions with patients.
• Perform various reception and clerical duties in a medical practice.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft applications

Excellent customer service

Education

High School diploma or GED

Job description

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Expected pay for this position is $17.14/hour. This is an hourly position.

Overview

Position Summary: The Front Office Assistant provides exceptional customer service during interactions with patients, families, and support systems. They are the face of the office, and their interactions are crucial in creating a patient-first environment, making a positive first impression of OSF’s services.

Performs various reception and clerical duties in a medical practice front office, adhering to department guidelines for scheduling and registration. Collaborates with patients, providers, office staff, and insurance companies to meet patient needs. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and manages incoming and outgoing patient calls, co-pay collection, and appointment scheduling.

Qualifications

Required Qualifications:

• High School diploma or GED
• Customer service experience
• Typing, filing, telephone skills
• Proficiency in basic Microsoft applications
• Excellent customer service skills

Preferred Qualifications:

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Experience with Electronic Medical Records

OSF HealthCare is an Equal Opportunity Employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care