Front Office Assistant

Rutland Regional Medical Center; Rutland (VT); On-site; Full time

Job summary

A leading healthcare facility in Vermont is seeking a Front Office Assistant to serve as the first contact for patients and providers. This role is essential for maintaining customer service standards and ensuring accurate patient records. The ideal candidate will have experience in a medical office, strong communication skills, and proficiency with health information systems. Join a dedicated team committed to providing excellent patient care.

Qualifications

• At least 2 years of secretarial or medical office experience.
• 1 year of patient or customer service experience.

Responsibilities

• Registering patients with demographic, insurance, and clinical information.
• Handling multiple incoming calls and face-to-face interactions.
• Assisting clinical staff and performing clerical duties.

Skills

Communication

Computer Skills

Medical Terminology

Education

High School diploma

Tools

Computerized health information systems

Job description

Job Title: Front Office Assistant

Join to apply for the Front Office Assistant role at Rutland Regional Medical Center.

This role involves serving as the first contact for clinic customers, including patients, referring offices, physicians, and providers. The Front Office Assistant is crucial for maintaining the organization's customer service reputation and ensuring accurate patient records and billing.

Responsibilities include:

• Registering patients with complete demographic, insurance, and clinical information.
• Providing accurate payment information and collecting co-payments at the point of service.
• Handling multiple incoming calls and face-to-face interactions professionally.
• Communicating visit details and preparation instructions to patients.
• Assisting clinical staff and performing clerical duties to facilitate timely patient care.

Minimum Qualifications:

• High School diploma or equivalent.
• At least 2 years of secretarial or medical office experience, including 1 year of patient or customer service experience.
• Experience with computerized health information systems.

Required Skills, Knowledge, and Abilities:

• Excellent oral and written communication skills.
• Strong computer skills.
• Moderate knowledge of Medical Terminology.

Additional Details:

• Pay range: $16.60 - $24.65 per hour.
• Seniority level: Entry level.
• Employment type: Full-time.
• Industry: Hospitals and Health Care.