Front Office Assistant

OSF HealthCare; Morton (IL); On-site; Part time

Job summary

Join a leading healthcare organization as a Front Office Assistant in Morton, IL. This role focuses on providing exceptional customer service, managing patient interactions, and performing clerical duties in a medical office setting. The ideal candidate will have strong communication skills and a commitment to creating a patient-first environment.

Qualifications

• Customer service experience required.
• Basic knowledge of medical terminology preferred.

Responsibilities

• Provides exceptional customer service to patients and families.
• Performs reception/clerical duties and communicates with insurance companies.

Skills

Customer service

Typing

Filing

Telephone skills

Excellent Customer Service

Education

High school diploma or GED equivalent

Tools

Microsoft applications

Job description

Join to apply for the Front Office Assistant role at OSF HealthCare

Total Rewards
"Your life - our Mission"
OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Starting pay for this position is $17.14/hour.
This is an Hourly position.

Overview

This job is located in Morton, IL

Tuesday 0630-1700, Thursday and Friday 0700-1730

30 hours a week

Position Summary

The Front Office Assistant provides exceptional customer service throughout their interaction with patients, families, and their support systems. They are the face of the office, and their interaction with patients and families is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families, and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff, and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, and appointment and procedure scheduling for patients.

Qualifications

Required Qualifications:

• High school diploma or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic proficiency in Microsoft applications
• Excellent Customer Service skills

Preferred Qualifications:

• Basic knowledge of medical terminology, ICD-10, and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.