Front Office Assistant

Waccamaw Management, LLC; Bethesda (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Office Assistant to join their dynamic team in Bethesda. This role offers a unique opportunity to engage with residents and manage essential administrative tasks within a vibrant community. You will be the first point of contact, ensuring smooth operations by handling inquiries, managing correspondence, and coordinating with various stakeholders. If you are customer service-driven, possess excellent communication skills, and have a knack for organization, this position is perfect for you. Join a company that values innovation and community impact while making a difference in residents' lives.

Qualifications

• 2+ years of administrative experience in a corporate setting.
• Strong customer service orientation and effective communication skills.

Responsibilities

• Greet and assist homeowners and visitors, managing correspondence and inquiries.
• Coordinate maintenance vendors and assist in creating office protocols.

Skills

Administrative Experience

Customer Service

Project Management

Communication Skills

Conflict Resolution

Tools

MS Office

Job description

Join to apply for the Front Office Assistant role at Waccamaw Management, LLC

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Front Office Administrative Assistant opening for our condominium community in Bethesda, MD.

Daily Responsibilities

1. Meet and greet homeowners, residents, visitors, guests, vendors, and contractors.
2. Research and respond to inquiries in-person, by phone, and email.
3. Manage all email correspondence, including friendly reminders of HOA Rules and Regulations, Board Meetings, and community events.
4. Create and send HOA Violations notices to homeowners.
5. Assist homeowners with monthly payments, receive, log, and mail checks.
6. Assist with account ledgers.
7. Assist with the RFP process, enter and update contracts, schedule and coordinate maintenance vendors onsite.
8. Activate and issue key FOBs, pool passes, parking passes, and program front call boxes.
9. Assemble documents to create board packets. Attend board meetings and cohost via Zoom.
10. Communicate with onsite staff, including concierge, maintenance, and cleaning crew.
11. Assist in creating and establishing office protocols, concierge, and organizational processes.
12. Other duties as directed.

Requirements

1. 2+ years of admin and clerical experience in a corporate setting.
2. Customer service driven and team-oriented.
3. Effective project management skills; ability to prioritize and manage multiple projects and communicate with all involved parties.
4. Excellent written and oral communication skills and conflict resolution techniques.
5. Proficiency in MS Office (Outlook, Word, Excel).

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.