Front Office Assistant

Charlotte One on One Physical Therapy; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Charlotte One on One Physical Therapy in North Carolina is seeking a Front Office Assistant to be the first friendly face for patients and visitors. You will support scheduling, billing, and EMR tasks in a fast-paced, patient-centric environment.

Responsibilities include greeting patients, managing the front desk, handling calls, collecting copays, answering insurance questions, and maintaining accurate records while collaborating with therapists to ensure excellent service.

Qualifications

• Medical experience preferred.
• Strong customer service with accuracy and problem-solving.
• Excellent communication and professional phone etiquette.

Responsibilities

• Greet patients warmly and provide exceptional service.
• Manage front desk, check-in/check-out, and appointments in EMR.
• Handle multi-line calls with courteous etiquette.
• Assist patients with copays, appointments, and basic insurance questions.
• Maintain accurate patient and billing records.
• Collaborate with therapists and physicians to ensure quality care.
• Resolve service issues promptly to maintain patient satisfaction.

Skills

Customer service

Communication

Phone etiquette

Attention to detail

Problem solving

Safety procedures

Education

Medical experience preferred

Tools

EMR systems

Job description

Job Description

Job Overview

We are seeking a dynamic and welcoming Front Office Assistant to join our work team! In this energetic role, you will be the first point of contact for patients and visitors. Your enthusiasm, excellent communication skills, and attention to detail will help create a warm, professional environment that reflects our commitment to outstanding service. This paid position offers an exciting opportunity to develop your healthcare and patient management skills while working in a fast-paced, guest-centric setting.

Duties

• Greet patients with a friendly and professional demeanor, providing exceptional customer service at all times
• Manage front desk operations including check-in, check-out, and appointments using electronic medical record systems (EMR)
• Handle multi-line phone systems with courteous phone etiquette, addressing inquiries and directing calls efficiently
• Assist patients with their needs, including collecting copayments, making appointments, and answering basic insurance questions
• Maintain accurate records of patient information and billing details
• Collaborate with physical therapists and referring physicians to ensure excellent care and service
• Resolve customer service issues promptly through problem-solving skills, ensuring patient satisfaction remains high

Qualifications

• Medical experience preferred
• Strong customer service skills with a focus on accuracy and problem-solving with a positive attitude
• Knowledge of hotel emergency procedures and safety protocols
• Excellent communication skills, both verbal and written, with a professional phone etiquette

Join us in creating positive experiences for our patients! We value energetic team players committed to delivering exceptional service every day.