Front Desk Receptionist

CloseKnit MSO; Ellicott City (MD); On-site; USD 35,000 - 52,000; Full time

Job summary

CloseKnit MSO in Ellicott City, MD seeks a Front Desk Receptionist to greet patients, manage check-in/out, schedule appointments, and act as the first point of contact. The role emphasizes friendly service, clear communication, and efficient front-desk operations.

You will assist with data entry, patient records, billing/insurance verification, and maintain a welcoming waiting area, while upholding HIPAA confidentiality and coordinating with clinical staff to minimize wait times.

Qualifications

• High school diploma or equivalent.
• Experience in receptionist/administrative role, preferably healthcare.
• Strong communication and interpersonal skills.
• Proficient with office equipment and EHR systems.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Greet patients and visitors warmly, creating a professional first impression.
• Assist with check-in/check-out and collect/verify information.
• Manage appointment scheduling, including booking and rescheduling.
• Answer phone calls and direct inquiries to the appropriate staff.
• Data entry, maintain patient records, and manage correspondence.
• Assist with billing and insurance verification as needed.
• Maintain a clean, organized front desk and waiting area.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Address patient concerns and work with team to resolve issues.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High school diploma

Healthcare administration certification

Tools

EHR systems

Office equipment

Job description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

Key Responsibilities:

Patient Interaction:

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling:

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone and Communication Management:

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support:

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization:

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality:

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution:

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications:

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.