Front Desk Receptionist

American Family Care Broadway; Englewood (CO); On-site; USD 30,000 - 50,000; Part time

Benefits offered by this job

Comprehensive medical benefits

Dental benefits

Vision benefits

Retirement plan investment options

Work/life balance

Job summary

Join a locally owned urgent care company that values teamwork and customer service! As a Front Desk Receptionist, you'll be the welcoming face for patients, providing essential administrative support to ensure smooth operations. This part-time role offers a great work/life balance with flexible scheduling. You'll handle phone calls, manage patient registrations, and assist in various administrative tasks while ensuring excellent customer service. If you're organized, friendly, and passionate about helping others, this is the perfect opportunity for you to thrive in a supportive and fun environment.

Qualifications

• Minimum of one year experience in an administrative or front desk role.
• Knowledge of medical billing and coding is a plus.

Responsibilities

• Greet and welcome patients and visitors at the front desk.
• Answer phone calls and manage appointment scheduling.
• Assist with patient registration and maintain accurate records.

Skills

Communication Skills

Customer Service Skills

Multitasking

Attention to Detail

Adaptability

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR) System

Microsoft Word

Google Suite

Outlook

Job description

Job description

We are a locally owned urgent care company (owned by physicians!) that has an opening for a part-time front office, non-clinical position as we are looking to expand our operational care support team with a qualified candidate.

We are looking for a qualified candidate who is interested in being a part of a solid and fun team, takes pride in their work, is comfortable with technology/computers, and is a reliable and committed team player.

Job Description
We are seeking candidates that can provide administrative support to our back office clinical team & act as the main point person for all front office duties. A successful candidate must have experience performing the administrative duties associated with a doctor's office, surgical clinic or hospital. Day to day responsibilities include the following:

• Answering the telephone
• Registering patients on the EMR system
• Verifying insurance eligibility and collecting patient payments
• Scanning documents
• Maintaining accounts receivable
• Assisting the medical team and healthcare provider in whatever administrative capacity is necessary
• Greeting patients and visitors with a friendly and welcoming demeanor, as customer service is our #1 priority!

Must possess clear, consistent written and oral communication skills, professional telephone etiquette, and work efficiently and pleasantly while handling multiple demanding tasks. Must also have proficient computer skills, working knowledge of Outlook, Microsoft Word, and basic familiarity with using an electronic medical records system. Previous experience in an Urgent Care facility preferred.

Qualifications

• High School Diploma or GED
• Minimum of one year experience in an administrative or front desk receptionist role; previous experience in a medical setting is preferred.
• Knowledge of medical billing and coding is a plus
• Understanding of the concepts of universal precautions, HIPAA, and OSHA
• Team player, excellent verbal and written communication skills, adaptable in fast-paced environment, possesses excellent client interaction skills, able to multi-task and work independently

We are looking for a candidate who is available full-time (3.5 shifts per week)! You must have weekend flexibility every other week. Our work schedule offers wonderful work/life balance so you can have balance in life that is so important in the medical field!

Pay is very competitive for the field and references are a must. We offer comprehensive medical (low copay/deductible plan) as well as dental/vision benefits with retirement plan investment options and other additional optional benefits.

We are looking to hire for this position within the next couple of weeks! Please submit a basic cover letter addressing why you're interested in this position, your previous work experience, and pay requirements along with a complete and updated resume. Only apply if you meet our minimum qualifications as we are looking to hire the right candidate for our open position. We will contact all candidates we are interested in pursuing interviews with.

Responsibilities:

• Greet and welcome patients and visitors at the front desk
• Answer phone calls, take messages, and direct calls to appropriate staff members
• Schedule appointments and manage the appointment calendar
• Check-in patients, verify insurance information, and collect necessary paperwork
• Assist with patient registration and update patient records
• Perform data entry tasks and maintain accurate records in the computer system
• Manage incoming and outgoing mail, faxes, and emails
• Maintain cleanliness and organization of the front desk area
• Assist with various administrative tasks as needed

Experience:

• Previous experience working as a front desk receptionist or in a similar role is preferred
• Familiarity with phone systems and handling multiple phone lines
• Knowledge of medical office procedures and terminology is a plus
• Proficient in computerized systems for scheduling, data entry, and file management
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in using Google Suite or similar software

As a Front Desk Receptionist, you will be the first point of contact for our patients. Your role is crucial in providing excellent customer service and ensuring smooth operations at the front desk. If you are friendly, organized, and have a passion for helping others, we would love to have you join our team.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.