Front Office Assistant

Intensive Recovery Healing; McKinney (TX); On-site; USD 28,000 - 30,000; Part time

Job summary

Intensive Recovery Healing in McKinney, TX is hiring a part-time administrative assistant to support our counseling practice. Hours are typically 9 AM–4 PM Monday–Thursday and 10 AM–2 PM Friday, onsite. Pay ranges from $20 to $22 per hour, depending on qualifications.

You will greet clients, manage scheduling and billing, handle records, and support practice management software (SimplePractice). The role emphasizes mentoring and learning within a clinical setting.

Qualifications

• Some college preferred; associate or bachelor’s degree desirable.
• Experience organizing records, billing, and scheduling.
• Proficiency with Word, Excel, PowerPoint, Adobe, and Google Drive apps; quick learner of practice software.
• Self-driven, reliable, and able to work with limited supervision.

Responsibilities

• Greet clients, manage scheduling, billing, and records.
• Coordinate groups and workshops, handle reminders and payments.
• Screen prospective clients for fit and assign team members.
• Maintain SimplePractice and interface with technical support.
• Organize shared files on Google Drive and track admin tasks.
• Document office procedures and protect HIPAA materials.
• Upload social media/blog posts and support workshops.

Skills

Organizational skills

Communication

Multi-tasking

Computer literacy

Education

Associate degree

Bachelor's degree

High School diploma

Tools

SimplePractice

Google Drive

Job description

We are looking to hire an administrative assistant, part-time, to become a part of our team. We strive to make our office an educational environment that fosters growth and learning. We prioritize providing opportunities for students and individuals interested in learning more about the counseling field.

What makes our practice unique is the mentoring our clinicians offer for those interested in entering the therapy profession. We've had many students come through our office on their journey to becoming fantastic counselors!

This is a part-time (25-28 hrs/week) position as an office assistant in a counseling office. Work hours are typically between 9 AM and 4 PM, Monday through Thursday, and 10 AM and 2 PM Friday, onsite. The salary is $20 to $22 per hour, depending on qualifications.

Key responsibilities include:

• General clerical tasks include greeting clients and creating an atmosphere of welcome, answering phones, responding to clients via phone/email/website, managing client documentation, scheduling, and collecting payment.
• Coordinating groups and workshops, including scheduling, sending out reminders, and collecting and processing payments
• Screen prospective clients for goodness of fit for practice services and assign appropriate team members.
• Manage and audit practice management software system (SimplePractice). Interface with technical support as required.
• Maintain and organizing shared files, documents, and administrative resources within Google Drive.
• Manage and track administrative tasks across multiple software platforms and office resources.
• Documenting office procedures.
• Proper protection and disposal of HIPAA-protected material.
• Uploading social media and blog posts.
• Some limited online research and support services for in-person and online workshops.

The following qualifications are required:

• Some level of college desired, preferably an Associate or Bachler degree. (Strong related prior experience may be a substitute for college attendance). A High School degree is required.
• Experience demonstrating organization skills needed to manage records filing, billing, handling sensitive materials, and scheduling.
• Fluency with software programs, specifically Word, Excel, PowerPoint, Adobe, and Google Drive apps, is essential. Good general computer acumen and the ability to quickly pick up new applications such as practice management software (Simple Practice) are also essential.
• Self-driven with the ability to work with limited supervision while working in accordance with team members. Reliable, mature, and personable with good written and verbal communication skills.

General marketing experience is desired but not mandatory.

Who We Are

Dr. Janice Caudill, who has over 25 years of experience, has a private practice in McKinney, TX that specializes in sex addiction, betrayal trauma, infidelity, and trauma healing, including working with PTSD and C-PTSD modalities and techniques.

She is a published author, a podcast speaker, and a supervisor for multiple credentials, but her true passion is as a trainer and educator who works collaboratively with specialists globally in the field, empowering women with betrayal trauma.

We would love to work with any students or individuals who are interested in gaining experience in a therapy setting. For more details, go to our website at https://intensivehope.com/ .