Administrative Assistant - Mental Health - Part-time

Work with Willow; Springfield (OH); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Paid Time Off

Job summary

Work with Willow is seeking an Administrative Assistant for its mental health private practice in Springfield, OH. The role is on-site, Part-time (20-24 hours/week), and involves greeting clients, managing a multi-line phone system, scheduling, and maintaining accurate records.

The ideal candidate will excel in customer service, data entry, and coordinating schedules across two locations. Prior healthcare or behavioral health experience is a plus, and compensation ranges with experience.

Qualifications

• Friendly, courteous, and professional demeanor.
• Strong communication and customer service skills.
• Experience interacting with clients and the public.
• Strong typing and data-entry skills.
• Excellent attention to detail and accuracy.
• Ability to learn and efficiently operate a multi-line phone system.
• Strong organizational and multitasking abilities.
• Proficiency with general computer systems.

Responsibilities

• Greet and assist clients, answer a multi-line phone system, schedule appointments, collect payments, and provide general support.
• Complete client intakes, gather insurance benefits, assign clients to appropriate therapists, and schedule initial appointments.
• Manage schedules for 12+ providers across two locations.
• Enter and maintain client information, type correspondence and forms, and ensure records are accurate and up to date.
• Compile weekly and monthly reports and maintain data in Excel spreadsheets.
• Assist with record requests, insurance billing, accounts receivable, payment posting, and follow-up on outstanding balances.
• Perform additional administrative duties as needed to support the smooth operation of the practice.

Skills

Customer service

Multitasking

Data entry

Attention to detail

Scheduling

Phone etiquette

Communication

Organization

Tools

Excel

Job description

Administrative Assistant - Mental Health

We are seeking a friendly, organized, and detail-oriented Administrative Assistant to support the day-to-day operations of a busy mental health private practice. The ideal candidate is comfortable working with the public, managing multiple priorities, handling a multi-line phone system, and maintaining accurate client and scheduling information. We are seeking a trustworthy, positive person to give our clients and staff a wonderful experience.

Schedule -Tuesday, Wednesday, Thursday for 20-24 hours per week

This role requires being onsite/in-person

Responsibilities

• Greet and assist clients, answer a multi-line phone system, schedule appointments, collect payments, and provide general support.
• Complete client intakes, gather insurance benefits, assign clients to appropriate therapists, and schedule initial appointments.
• Manage schedules for 12+ providers across two locations.
• Enter and maintain client information, type correspondence and forms, and ensure records are accurate and up to date.
• Compile weekly and monthly reports and maintain data in Excel spreadsheets.
• Assist with record requests, insurance billing, accounts receivable, payment posting, and follow-up on outstanding balances.
• Perform additional administrative duties as needed to support the smooth operation of the practice.

Qualifications

• Friendly, courteous, and professional demeanor
• Strong communication and customer service skills
• Comfortable interacting with clients and the public
• Strong typing and data-entry skills
• Excellent attention to detail and accuracy
• Ability to learn and efficiently operate a multi-line phone system
• Strong organizational and multitasking abilities
• Proficiency with general computer systems
• Previous administrative, medical office, behavioral health, or healthcare experience is a plus

Compensation - $17-$20 per hour based on experience

• This role does come withPaid Time Off, but does NOT offer health insurance*