Client Care Coordinator

Just Mind Counseling; Austin (TX); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) with matching

Paid holidays

Paid time off

Job summary

Just Mind Counseling in Austin is seeking a Full-Time Client Care Coordinator to handle new client intakes and scheduling for our large group counseling practice. You will be highly organized and efficient with excellent communication skills, working Monday–Friday with mostly remote work and 1–2 days in the office.

Training may begin in November at a part-time capacity, transitioning to full-time by December, with benefits including health insurance, a 401(k) plan with matching, paid holidays,

Qualifications

• Highly organized and efficient; excellent communication.
• Experience in customer service or sales is helpful, with interest in mental health.
• Able to work autonomously and as part of a scheduling/intake team.

Responsibilities

• Respond to new client inquiries promptly using our CRM system.
• Communicate with clients respectfully via email, text, and phone.
• Represent the practice as the first point of contact for clients.
• Schedule initial client appointments for 45+ therapists; assess needs and match to therapists.
• Explain services, procedures, billing options, and the counseling process.
• Maintain communication with therapists and understand their specializations.
• Assist clients with billing questions and issues.
• Coordinate effectively across multiple software applications.

Skills

Communication skills

Organizational skills

Customer service

Scheduling coordination

CRM software

EMR system

Tools

CRM system

EMR system

Google Sheets

Job description

Just Mind is currently hiring a Full-Time Client Care Coordinator to handle new client intakes and scheduling coordination for our large group counseling practice. We are looking for a highly organized and efficient worker with excellent communication skills to work as part of our Client Care team during Monday-Friday business hours. May work mostly remotely combined with 1-2 days in the office. Must reside in the Austin area.

Pay is $22/hour, with health benefits, 401(k) with matching, paid holidays, and paid time off. Customer service or sales experience helpful with preference given to applicants with experience or interest in the mental health field. Training may begin in November at a part-time capacity, with transition to full-time hours by December.

Qualified applicants should be equipped for the following skills/tasks:

• Respond to new client inquiries in a quick and timely manner utilizing our customer relations management (CRM) system
• Communicate with clients in a manner that is respectful, rapport-building, and sensitive
• Communicate effectively via email, text, and phone, which includes handling live phone calls throughout the day
• Represent the practice as clients' first point of contact
• Schedule initial client appointments for 45+ therapists; assess client needs and clinical issues while also matching clients with appropriate fit therapists
• Communicate clear information to clients about different services, procedures, billing options, and the counseling process
• Maintain frequent communication with therapists at the practice; build an understanding of different therapists' specialization areas, preferences, and therapeutic approaches
• Provide assistance to clients when needed regarding billing-related questions and issues
• Work effectively as an autonomous worker as well as part of a collaborative scheduling/intake team
• Willing to adapt to new workflows and systems to effectively meet needs in a continuously changing environment
• Comfort working with multiple software applications at a time is essential! (CRM system, EMR system, virtual phone system, Google and cloud-based spreadsheets, etc.)
• You must be a highly effective and personable communicator able to diligently coordinate details with both clients and therapists
• You must be extremely organized with the ability to problem-solve, prioritize, and handle multiple tasks with high attention to detail