Front Office Assistant

Baptist Health; Birmingham (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (childcare, elder care,pet

Care

Paid Parental Leave

Pet Insurance

Car Insurance

Educational Benefits including tuition

Job summary

Baptist Health Medical Group is seeking a Front Office Assistant for Jasper Family Health & Medicine in Jasper, AL. You will be the first contact for patients, greeting visitors and supporting daily clerical tasks in a friendly, professional environment.

The role requires excellent communication, organization, and a patient‑focused approach as you handle phones, appointments, registrations, and basic office duties with a team of clinicians and staff.

Qualifications

• 2+ years of Front Office Assistant experience in a medical setting.
• Strong communication and customer service skills.
• Professional, organized, and reliable in a team environment.

Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner.
• Answer multi-line phones, route calls, and manage voicemail messages.
• Schedule patient appointments and maintain accurate calendars.
• Check patients in and out, verify insurance information, and update records.
• Maintain a clean, organized reception area and support daily operations.
• Collaborate with clinical and administrative staff to ensure smooth operations.
• Provide general support to the medical team as needed.

Skills

Call center experience

Customer service

Communication skills

Teamwork

Multitasking

Scheduling systems

Office technology

Professional demeanor

Tools

Scheduling software

Job description

Position Summary

Join Our Family Health Team as a Front Office Assistant

Location:

Jasper Family Health & Medicine

2201 N Airport Rd Jasper, AL 35504

Schedule: Fulltime | Day Shift

About the Role

We are seeking a reliable, personable Front Office Assistant to join our front‑line team. In this role, you will be the first point of contact for patients and visitors, providing a welcoming experience while supporting daily administrative and clerical operations via the phone and/or in person. This position is ideal for someone who is professional, organized, and passionate about delivering excellent service in a medical environment.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close‑to‑home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

Responsibilities

Key Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi‑line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update records
• Manage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient‑friendly reception area
• Collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Qualifications

Qualifications

• 2+ year of Front Office Assistant experience in a medical setting (required)
• Call center and/or face to face customer service
• Strong communication and customer‑service skills
• Comfortable working in a moderate‑paced, team‑driven environment
• Organized, detail‑oriented, and able to multitask effectively
• Basic proficiency with computers, scheduling systems, and office technology
• Professional, friendly, and dependable

Why Join Us?

• Supportive, team‑oriented workplace
• Opportunity for internal growth and career development
• Predictable daytime weekday schedule
• Meaningful patient‑focused work in a welcoming office environment