Front Office Assistant, Sr

Brookwood Baptist Health; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) Retirement Savings Plan

Health Savings Account

Flexible Spending Account

Paid Time Off

Life Insurance

Extended Leave Plan

Family Care

Paid Parental Leave

Pet Insurance

Car Insurance

Tuition Reimbursement

Job summary

Brookwood Baptist Health in Hoover, AL is seeking a Sr. Front Office Assistant for our Hoover Primary Care location. You will be the first point of contact for patients and visitors, greeting warmly and supporting daily administrative tasks in a medical setting.

The role requires at least 2 years in a medical office, strong communication, and ability to multitask in a collaborative team. Schedule is Monday through Friday, 8 to 4, with day-to-day responsibilities in front desk operations.

Qualifications

• 2+ year of Front Office Assistant experience in a medical setting (required).
• Strong communication and customer-service skills.
• Comfortable working in a moderate-paced, team-driven environment.
• Organized, detail-oriented, and able to multitask effectively.
• Basic proficiency with computers, scheduling systems, and office technology.
• Professional, friendly, and dependable.

Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner.
• Answer multi-line phones, route calls, and manage voicemail messages.
• Schedule patient appointments and maintain accurate calendars.
• Check patients in and out, verify insurance information, and update records.
• Manage front office tasks such as filing, scanning, data entry, and mail handling.
• Maintain a clean, organized, and patient-friendly reception area
• Collaborate with clinical and administrative staff to ensure smooth daily operations.
• Provide general support to the medical team as needed.

Skills

Front Office

Customer Service

Communication

Multitasking

Organization

Job description

Position Summary

Sr.Front Office Assistant - Hoover Primary Care

Location: 25420 US Highway 31 Jeminson, AL 35085

Schedule: Monday–Friday, 8:00 AM – 4:00 PM Experience Required: Minimum 2 years in a medical office setting Environment: Moderate-paced, supportive, collaborative, & high-spirited

About the Role

We are seeking a reliable, personable Front Office Assistant to join our front‑line team. In this role, you will be the first point of contact for patients and visitors, providing a welcoming experience while supporting daily administrative and clerical operations. This position is ideal for someone who is professional, organized, and passionate about delivering excellent service in a medical environment.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close‑to‑home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

Key Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi‑line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update records
• Manage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient‑friendly reception area
• Collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Qualifications

Qualifications

• 2+ year of Front Office Assistant experience in a medical setting (required)
• Strong communication and customer‑service skills
• Comfortable working in a moderate‑paced, team‑driven environment
• Organized, detail‑oriented, and able to multitask effectively
• Basic proficiency with computers, scheduling systems, and office technology
• Professional, friendly, and dependable

Why Join Us?

• Supportive, team‑oriented workplace
• Opportunity for internal growth and career development
• Predictable daytime weekday schedule
• Meaningful patient‑focused work in a welcoming office environment