Front Office Assistant II

Bayhealth; Dover (DE); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Paid Time Off

401(k) Plans

Health, Dental, Vision

Disability Insurance

Life Insurance

On-site Child Care

Education Reimbursement

FSA Health Care

FSA Dependent Care

Voluntary Benefits

Job summary

Bayhealth Medical Center is hiring a Front Office Assistant for BH Medical Group Physician Practices. The role greets patients, activates files, and moves patients through a predefined appointment schedule in a physician’s office.

Responsibilities include front desk duties, patient registration for surgeries, obtaining authorizations, and coordinating with departments to ensure smooth daily operations. Requires a HS diploma; healthcare experience preferred.

Qualifications

• Education: High School Diploma or GED; Preferred: Associate Degree/Certified Healthcare Administrative Professional
• Experience: 1 year clerical/office/customer service in healthcare; Preferred: 2+ years

Responsibilities

• Performs front desk, receptionist and registration duties to maintain patient flow.
• Assist the office in daily operations including mentoring Front Office Assistant I.
• Ensure timely scheduling of surgical patients and complete registration for surgery.
• Obtain insurance authorizations and referrals; collect payments for visits.
• Register patient in system and maintain medical records.
• Inform patients of billing, insurance and charges.
• Schedule new and established patient follow-ups and coordinate with other departments.
• Maintain clinic schedules and Real Time Eligibility (RTE).
• Maintain filing systems and HIPAA compliance; perform general clerical duties.
• Complete end-of-day reconciliation and stay informed of authorization procedures.

Education

High School Diploma or GED

Associate Degree

Job description

Benefits

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Position Details

• Location: BH Medical Group Physician Practices
• Employment Status: Full Time (80 Hours)
• Shift: Day/ Evening
• Salary Range: $16.98 - $25.48 per hour

General Summary

Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information. Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.

Responsibilities

• Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
• Assist the office in all aspects of the daily operation as needed including, but not limited to mentoring for Front Office Assistant I. Prepares the patient to the visit.
• Ensure timely, efficient, and accurate scheduling of surgery patients by completing patient registration process for surgical patients. Facilitate instructions for pre-surgery and day-of surgery to patients.
• Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
• Registers patient in system. Demonstrates the ability to maintain proper medical records.
• Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
• Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
• Manages clinic schedules.
• Completes Real Time Eligibility (RTE).
• Maintains efficient filing and record maintenance system for required business, medical, and the Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
• Perform general clerical duties as required.
• Performs check out and end of day reconciliation functions.
• Keep informed of current insurance authorization/referral procedures.
• May be cross-trained to medical assistant functions.
• All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience

• Education: High School Diploma or GED
• Credential(s): None Required
• Experience: One-year clerical, office, and customer service experience in a healthcare environment; Preferred: 2+ years clerical, office, and customer service experience in a healthcare environment

Preferred Education, Credential(s) and Experience

• Education: Associate Degree
• Credential(s): Certified Healthcare Administrative Professional