Front Office Agent - On-Call

Hyatt Hotels Corporation; Dallas, Northern (TX, KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free meals

Free parking on-site

Discounted hotel rooms

Flexible Spending Account

Retirement Savings Plan

Life Insurance

Generous PTO

Global opportunities

Job summary

Hyatt Regency Frisco is seeking a Front Office Associate to welcome guests, handle check-in/out and promote hotel services. This on-call position requires open availability, including mornings, evenings, weekends and holidays, in a fast-paced environment.

Responsibilities include guest registration, processing payments, and communicating hotel offerings while delivering an exceptional guest experience. Prior customer service or front desk experience is preferred for this role.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Previous customer service experience required.

Responsibilities

• Handle guest registration and promote hotel services.
• Deliver a welcoming guest experience as the face of Hyatt.
• Process payments and respond to guest inquiries.
• On-call role with open availability including weekends and holidays.

Skills

Customer service

Verbal communication

Written communication

Guest registration

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Hyatt Regency Frisco is conveniently located 25 minutes north of the Dallas with 303 guestrooms and 27,500 square feet of event space.The 18-story hotel is situated in the heart of Frisco, TX at the Stonebriar Centre. Just steps from Dr. Pepper Stadium, FC Dallas / Toyota Stadium, Frisco Discovery Center, many entertainment choices and dining options.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! This position an on-call position that will require open availability, including AM/PM shifts and weekends and holidays.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• Discounted & Complimentary hotel room nights
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• Generous PTO earned
• Opportunities to work around the world with Hyatt Hotels and Resorts

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Previous customer service experience required.

Caption by Hyatt Kabutocho Tokyo | Tokyo , Kanto , JP

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

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