Front Office Agent - On-Call

Hyatt Hotels Corporation; Frisco (TX); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free meals in colleague cafeteria

Free parking on-site

Discounted & Complimentary hotel roomN

Flexible Spending Account

Retirement Savings Plan

Basic Life Insurance

Generous PTO earned

Opportunities to work around the world

Job summary

Hyatt Regency Frisco is seeking a Front Office Associate to welcome guests, manage check-in/check-out, and communicate hotel services in a busy, guest-focused environment in Frisco, TX.

The role requires flexible on-call availability including mornings, evenings, weekends and holidays; prior customer service experience and strong verbal/written communication are valued assets.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Previous customer service experience required.

Responsibilities

• Handle guest check-in and check-out and communicate hotel services.
• Process forms of payment and respond to guest inquiries.
• Be the face of Hyatt; interact with guests and promote hotel services.
• On-call position with shifts including mornings, evenings, weekends and holidays.

Skills

Customer service

Verbal and written communication

Standing long periods

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Hyatt Regency Frisco is conveniently located 25 minutes north of the Dallas with 303 guestrooms and 27,500 square feet of event space.The 18-story hotel is situated in the heart of Frisco, TX at the Stonebriar Centre. Just steps from Dr. Pepper Stadium, FC Dallas / Toyota Stadium, Frisco Discovery Center, many entertainment choices and dining options.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! This position an on-call position that will require open availability, including AM/PM shifts and weekends and holidays.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• Discounted & Complimentary hotel room nights
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• Generous PTO earned
• Opportunities to work around the world with Hyatt Hotels and Resorts

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Previous customer service experience required.

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